When using Sky Go on a iPad the hdmi output is blocked for rights and licensing reasons.
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Re: Sky go on a projector
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Re: Problem with xbox 360
Thanks Blue Nun, you saved my marriage 
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Re: New Windows desktop app... Stutter
I have the same problem. Is thera fix yet ?
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Re: Sky Go Error - PFE 9004
keep getting this error how do i fix it
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Re: New Windows desktop app... Stutter
wrote: Hi
can anyone help... even Sky employees if you like.
Thursday 15/03/2018 I set out to watch Golf on Sky Go on my laptop... this is normally watched via Edge site address http://go.sky.com/live... this page brought me a page telling me to download the new desktop app, there was no alternative. After the download all seemed to go great and when I run the app I was very pleased with the picture quality, yes I thought, then during watching I was aware something was not quite right. The picture seemed to freeze for a split second and then start again. This affects both the sound and the picture and sounds like the commentator has a stammer, and the golf ball whilst running across the green stops and the appears further on its path, it’s very, very annoying. I have tried all settings and fixes I can think of but the problem persists.
Has anyone got the answer to this? Has anyone out there got this new app running on a PC correctly.
An update happened yesterday but it has barely altered anything and my cpu still runs at 99%
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Re: New Windows desktop app... Stutter
wrote: An update happened yesterday but it has barely altered anything and my cpu still runs at 99%
Hi there. What are your machine specs? Win 10 or Win 7?
Cheers!
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Re: New Windows desktop app... Stutter
Windows 10, 8Gb ram, 1Tb hdd, 1.3GHz AMD processor.
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Re: New Windows desktop app... Stutter
wrote: Windows 10, 8Gb ram, 1Tb hdd, 1.3GHz AMD processor.
Ah, that is pretty low (processor-wise) I'm sorry to say.
And yep, same as the rest of us mate - no doubt worked fine in the old browser app!
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Re: New Windows desktop app... Stutter
Precisely and yet works fine with every other streaming platform. That is the point of this thread.
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Re: New Windows desktop app... Stutter
Indeed!
I've been told that Sky are monitoring the situation. But the monitoring is simply watching to see how many people give up viewing after starting to watch something!
People who put up with the stuttering, over-heating, etc are deemed to have no problems!!!
https://helpforum.sky.com/t5/Sky-Go-Apps/Genuine-Question-Dear-Sky-when-will-you-admit-the-Sky-Go-App-is-terrible/m-p/2883321
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Re: New Windows desktop app... Stutter
wrote: Indeed!
I've been told that Sky are monitoring the situation. But the monitoring is simply watching to see how many people give up viewing after starting to watch something!
People who put up with the stuttering, over-heating, etc are deemed to have no problems!!!
https://helpforum.sky.com/t5/Sky-Go-Apps/Genuine-Question-Dear-Sky-when-will-you-admit-the-Sky-Go-App-is-terrible/m-p/2883321
No one ever claimed that was the only monitoring Sky are using. It's simply one of the metrics used.
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Re: New Windows desktop app... Stutter
I am not going to buy a new desktop PV only to find that the problem is the same. I am on the latest specs.And YES the old app worked perfectly fine. It is such a pity as I have 3 Sky boxes, and pay them over £100 a month. I refused to move to Virgin as I wanted the SkyGo app. And now it just isnt working properly. Believe me Cricket where the ball stops just as they bowl it, every few seconds, is not watchable. Sky - please do something about this
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Re: PFE 9903
I had the snipping tool run on the task bar, I have know removed this from the task bar, all working now
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Error message when trying to open Sky Go App
When I try to watch Sky Go, I keep receiving this message "Connecting your Application - Initialisation failed to complete in a timely manner". It wont open, yet I can view the app on my phone. Why? I contacted Sky and because my dad opened the account they won't speak to me. My dad can't remember his passwords due to a stroke he had.
Can anyone explain what this message means and what I can do please?
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Re: Error message when trying to open Sky Go App
Hi
You need to uninstall the app and anything Sky related and follow these instruction to remove some hidden files:
https://www.sky.com/help/diagnostics/sky-go/error-pfe-desktop-app-windows
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Re: Sky Go Error - PFE 9004
There is no fix....its a bug with the app on a certain combination of hardware / os.....Sky are supposed to be fixing but its been 6 months now since I reported it...
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Re: New Windows desktop app... Stutter
wrote: Windows 10, 8Gb ram, 1Tb hdd, 1.3GHz AMD processor.
Sadly I don't think that is going to do it. The Sky spec is for a 2.1GHz DUAL core or 2.9GHz AMD and I think that's probably a bit light. Intels would have to boost a bit higher at peak loads and presumably AMD would too.
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Re: New Windows desktop app... Stutter
wrote:
No one ever claimed that was the only monitoring Sky are using. It's simply one of the metrics used.
That was the impression you gave me. That they were watching to see who stopped streaming, and were collating feedback in a useful way.
As an insider, please let us know the best way to get the message across. From the sound of it, it does seem (from your comments) that Sky don't believe this affects a large proportion of users.
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Re: New Windows desktop app... Stutter
wrote: Hi
can anyone help... even Sky employees if you like.
Thursday 15/03/2018 I set out to watch Golf on Sky Go on my laptop... this is normally watched via Edge site address http://go.sky.com/live... this page brought me a page telling me to download the new desktop app, there was no alternative. After the download all seemed to go great and when I run the app I was very pleased with the picture quality, yes I thought, then during watching I was aware something was not quite right. The picture seemed to freeze for a split second and then start again. This affects both the sound and the picture and sounds like the commentator has a stammer, and the golf ball whilst running across the green stops and the appears further on its path, it’s very, very annoying. I have tried all settings and fixes I can think of but the problem persists.
Has anyone got the answer to this? Has anyone out there got this new app running on a PC correctly.
Why don't they send out a survey to their customers?
Make it one question: Is Sky Go working OK for you? Add a comments box for anyone who answers 'No'.
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Re: New Windows desktop app... Stutter
wrote: wrote:
No one ever claimed that was the only monitoring Sky are using. It's simply one of the metrics used.That was the impression you gave me. That they were watching to see who stopped streaming, and were collating feedback in a useful way.
As an insider, please let us know the best way to get the message across. From the sound of it, it does seem (from your comments) that Sky don't believe this affects a large proportion of users.
Sky are well aware of the problems with the app and are working with Cisco on fixes.
Posts on here and social media are monitored by Sky, so they know the strength of feeling about the app, but repeated posts by the same users won't make a fix appear any quicker (the data gathering tools they use do a very good job of filtering repeated posts..)
So basically, post here or on Twitter, FB, that you're having problems, feedback on what makes any difference (quite a few found excluding the Cisco & Sky directories helps, even though it's not ideal from a security perspective) and whether any of the incremental updates they're releasing improve anything.
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