I am receiving the same problem, spinning circle and a greyed-out screen/overlay, you can't control the volume, and if you need to enter your pin number (parental controls) then the input screen is unresponsive. It seems as though there's a disconnect between the app and user input. The frustrating thing is that I use this app on other devices and it works fine, furthermore I'm reasonably PC-literate and have tried a multitude of 'fixes' supplied by the Internet none of which have worked. The machine I have the problem with is reasonably current Windows 11 Home using an AMD 3400G CPU&GPU on an MSI B450 motherboard. Like other people reporting this error, it's been happening for several months, and when new updates are released I expect my issue to be resolved, but no such luck! Come on Sky!
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