Hey Sky New Media team, customers, community managers etc.
Just a suggestion for the Q App. I've been using it on my iPhone and iPad and now i'm on season 3 of Madam Secretary i've come across a ridiculous number of adverts which were blissfully absent from the first two seasons, I'm going to side step the rant about paying so much for Sky compared to Netflix and Amazon prime etc. which don't have ads, blah blah blah, and just put in a polite request to see if it can be done, and if the community would like to see this too.
When Fast Forwarding it only jumps 10 seconds, compared to the rewind of 30 seconds, the app takes a few seconds to catch up with the feed so by the time you get a refresh of the screen the RW/PLAY/FF bar at the bottom disappears, and when you see it's back on the show, rewinding a bit results in going sometimes a full advert length back into the adverts. It's simply really annoying and difficult to skip these ads.
Can you make it a bit easier to FF and RW on the Q App? for example you could:
- Add a 10 and 30 second option for both FF and RW
- Make the bar at the bottom stay there longer
- Increase the buffering to include a fast access frame of the 10 and 30 seconds jump so FF seems more responsive
- Include a skip ads button
- Remove ads altogether to avoid the need for ranting