1. Player version 1.0.15327.48
2. OS - windows 7 home premium.
3. I thought if uninstalled and reinstalled, I cannot use for a month, so no.
4. I am using Sky Broadband (when it is working)
5. Shouting at the screen did not help, neither did reboots, or threatening to throw PC out of the window.
The phone line came back on today.after nothing for three weeks, and downloads seem to be ok now. Have downloaded Supergirl, and an episode of Arrow. I was forced to watch series 1 erisode 5 of Supergirl online though, that involved advert breaks every couple of minutes, but I only watch that for the brilliant special effects and the storylines anyway.