Hi, I had the same problem, no download bar on the sky go screen. I was on the phone to sky for a long time trying various things and eventually the solution to the download bar was that the screen was set to 120% instead of 100%. Try this, go to the right top of the screen, go to the three dots and check that "Zoom" is at 100%. If not reduce it and the bar should emerge from the middle of the page. The bad news however is that the app is not fit for purpose (on my laptopat least) the picture is jerky and the sound has an echo.