Sky have asked if you guys could supply answers to the following questions which will help them look into this:
Does this problem only happen on PC/Mac?
* If the stream disconnects on other devices at 10 minutes in, what error message appears and on what device?
* What is your operating system?
* If PC/Mac. which web browser is being used?
* Does this happen on Live TV/On Now or in Catchup/Boxsets/Movies OR both?
* If F5 is used the refresh the stream, how long is it before the problem happens again?