wrote: I have the same problems on both Windows 10 desktop and laptop PC, both of which are relatively new and have high end processors and with Windows DEfender turned off. For me it is just a question of echoes and freezing but all the same they are annoying. Being forced to use an inferior product is specially annoying and so typical of Sky. I would suspect its because they are trying to save money by unifying the product spec across platforms. I dont have problems either with my Xbox or Android tablet versions which I have had for some time now.
Of course a bigger problem was to get it to work in the first place. Although the old browser based Go system and Sky accounts recognised all my devices as being registered, the new app on the same sevices didn't and I had to call the Sky technician to get him to issue me with new device rights before they could work. Even he didn't seem to know what was going on because it was "a very new product". I also had to install the laptop version twice before it would work.
As i'd already screwed somer useful discounts out of Sky's retention service this morning I didn't feel inclined to go back to complain about Sky Go; I'll probably leave that to next time. I'd also like to know why it is not available for the Firestick (where cheaper/free solutions abound).
It's not for cost reasons, rather for sensible technical ones.
The old Silverlight based web solution used lower quality streams than those used by the new app. The new one moves to the same platform as the Android/IOS and console apps - it's a much newer streaming platform and has far more potential for future improvements than the old one.
New device registrations are unavoidable as the old device identifiers were generated by Silverlight (and also tended to magically change after ever large Windows 10 update).
If you're having freezing/audio dropouts, it's worth trying completely removing the app (including deleting any application directories) and reinstalling. Sky/Cisco have made some changes to the VideoGuard interactions.
Instructions for clear the application directories are here - http://helpforum.sky.com/t5/Sky-Go-Apps/SKY-GO-Error-PFE-12000/m-p/2845525/highlight/true#M60027