Thank you Sam-R, it's encouraging to hear that work is ongoing to resolve this issue. That's made my Monday a whole lot better 
Sam-R wrote:Hi everyone,
@KingfisherUK is correct in what he's saying. Apologies - I'll remove the solutions from this thread entirely.
We are still investigating the problem and hope to make some changes next week that may aleviate the problem for Sony users. This is part of ongoing work we're doing to fix the problem.