Sky IDs are User name and passwords...
If your family has NO online history at BskyB. you need this page...
https://skyid.sky.com/serviceSignup/skycom
You will need to set up a FULL Sky ID and pair ALL of her details to that Sky ID...
Last name.
Post code.
12 digit account number or bank details or 9 digit veiwing card number....
Once the SKY ID online is active.
You then have to activate Sky Go and Sky Extra or Sky multi room on her account...
Then after a day the account will be altered to active all the online features of the sky account...
It will seam like a lot of stuff to do but thats only because no body was active online...
You then login with User name and password on the Application on the console...