I have a Hannspree 13.3 tablet running Android 4.2.2. It will not play either the Sky Go or Sky Movies apps and instead I get a message saying 'This app is not supported on rooted devices'. I have tried to find out several solutions to this but to no avail. This is what I have ascertained so far. If someone could verify the accuracy of what I am posting, or suggest any solutions, I should be grateful. At first, I got a message saying 'Your device appears to be rooted' whenever I tried to play streaming media apps e.g. All 4 and the Sky Go and Sky Movies apps. I certainly, to my knowledge, have not rooted the device so I am led to believe that the device via rooted by default at manufacture. Therefore, a factory reset would not solve the issue. Following advice from a number of internet forums, I decided to opt for installing the supersu app from which I was able to go into settings and perform a full unroot of my device, which I did and then superu was uninstalled. From an app called such root checker I am now able to verify that my device is now unrooted. However, after reinstalling Sky Go and Sky Movies apps, I still get the message 'Not supported on rooted devices'. Therefore these apps are perceiving my device as rooted when, in fact, it is now unrooted. I spoke on the phone to a techie at Sky Go who said that the Sky Go app has access to a database which informs Sky of devices that are rooted by default and I assume that the Hannspree 13.3 is on this list. Therefore, it would appear that, for someone such as myself, who bought my tablet in good faith, and certainly wasn't aware that the device was rooted, is now prohibited from watching streaming media apps on my tablet because it is listed on a database that says it is rooted from manufacture. I think this is unfair. There must be several people in a similar position to me who are innocent victims of this rooting. It is especially unfair because I have actually unrooted my device successfully but this is not recognised by the Sky Go and Sky Movies apps. The techies at Sky should amend the system so that, rather than relying on a database that blacklists certain Android devices because they are rooted at manufacture, the software should check each individual device to see if the device is rooted. If the device passes the 'unrooted' check, the device should then be able to play the streaming media apps. I feel that I have wasted money on this device because one of the main reasons I wanted to use it was to play streaming media content.
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