For both the 9000 and 16000 error the only thing you can do is to uninstall the app so when you did this did you also remove the hidden files and folders, if not this helpguide will take you through the process. You can ignore the time and date section and also the Cisco parts. Once you have done this do a search for anything Sky Go related and if anything is found delete this as well before rebooting your laptop and installing the app again from the Sky website.
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