I'm not sure they don't accept we are telling the truth - they are just absolutely awful at recognising appropriate ways to address the problem. They may not even have mechanisms. The problem may still be contained within their technical realm, with management (who might be rather more aware of the reputational damage) blissfully unaware. Over the years, I've seen how this behaviour characterises a lot of Sky's response to technical issues - they feel like a company stuck back in the amateurish approaches taken to consumer software development 30 years ago and have completely failed to adopt modern, product-driven approaches.
"We are not fabricating it, so could you stop trying to placate us "
Indeed. I'm not even sure of the intent of statements like "No one reported the buffering issue. None of us on the beta have seen it since then either". It's either denial of the problem (I don't believe so, it's clear this is a real problem experienced commonly by more than a few users) or excusing Sky for having exposed us to it.
Excusing Sky might be reasonable - although I have doubts about their release management approach - if they were responding to this appropriately. But their response is absolutely inadequate - absent in fact. They're not some small dev house who might be swamped by something like this and have all the resources needed to have - weeks ago - provided some immediate relief to those of us affected by the issue.
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Re: sky go buffering
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