Wasn't suggesting they would, but if I can't get a resolution from a 'community' Sky has a responsiblity to ensure the products they're selling operate as expected. I would hope they have someone watching conversations in this forum.
Yes, I did all the removing of files, etc., etc., and have never has Cisco on my machine.
Nothing changed in my laptop or set up. It was working fine in March, then all of a sudden packed up in April.