When you joined Sky a year ago were you a new customer or had you left sometime in the past then returned, if the answer is no then try this:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
When you joined Sky a year ago were you a new customer or had you left sometime in the past then returned, if the answer is no then try this:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services