@sweetheart4321 wrote:ive phoned up sjy again just now had a long chat,sky person asked me to go into see what my processor was ,but i said theres nothing by the side of it,so he said it seems some soft ware has gone missing when sky go updated recently,he said i need to take it to technical computer person,to do that,because he cant fix it from hes side
not sure i quite understand this
if theres an issue with your processor not being recognised by windows then you would have bigger issues with your computer than just skyGo crashing
your processor information can be found under Task Manager, MSInfo, Dxdiag and Settings > About..
more details here
https://www.howtogeek.com/413942/how-to-see-what-cpu-is-in-your-pc-and-how-fast-it-is/
if processor details are missing from Settings>About this is more likely to be just cosmetic than an actuall issue
if processor details are missing from 2 or more of the other locations then yes theres something more going on with your computer that needs to be fixed. which is beyond the scope of this thread and probably these forums