Hi @Daniel-F I am getting this same error message. Our router is linked to our Xbox One by a cable. We can't view any channels via Sky Go, all have a black screen and the error message. We have cleared the cache, we have done a reset, we have gone offline, we have tried wired and WiFi, and nothing has fixed the issue. We have also tried a different Xbox One, we can still play all of the other apps, just the Sky Go still won't work. After clearing the cache and a master reset we could view the one channel it was already set to, but once we changed channel the picture and sound were lost again, including the channel we were just watching. Are you able to help please?
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