I take it you have set up a Sky ID using your Sky account number, if you have see if this helps:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
I take it you have set up a Sky ID using your Sky account number, if you have see if this helps:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services