Hi there,
I recently upgraded from one sport packs to full sky sports. However the new channels will not play on sky go which is very frustrating.
I have had numerous phones calls to skys and endless wasted hours on the phone trying to resolve this matter and still no solution.
I have tried uninstalling apps and turning box on and off, relinking sky id, having all the packages removed and then added back on, refreshing settings on sky, re-pairing viewing card, software updates, sky sports app, sky engineer been out and said it is a viewing card/subscription issue, raising customer resolution forms etc and more things that I probably can't remember!
The sky go app still plays the original one channel pack but not the others. Also added sky cinema and same problem with that.
I feel I am going round in circles and every time I ring sky, it all starts again. I am also paying for something I'm not getting so doubly annoying!
Any ideas would be gratefully received please.
Thank you
Claire