I rang Sky initially because they were increasing my mobile phone contract by an unfair, in my view, amount. Haggled and they reduced it as a new offer on a comparison site was miles more competitive, still with Sky, left them little choice.
Whilst on, I again tackled them about Skygo still not loading. This was transferred to a 3rd Operator, (security questions asked 3rd time too), who showed no recognition of the problem which seems to be quite widespread and long going now. He took down lots of details on a form alledgedly, including laptop info etc and said he would send the issue onto their Tech Team and he would ring me back within 2 days with their findings.
Joke! Three weeks later heard nothing, problem still exists, usual waste of a 45 minute phone call.
SkyGo works fine on my moby and on my Partner's slightly newer but similarly specced Lenovo laptop.
I am paying £76 p mth plus moby, been with Sky 21 yrs plus and think this is appalling customer service, they just don't seem to acknowledge the problem which must be at their end and apparentlt don't care.
Problem seems quite widespread still from replies on Forum and none of the suggested reloads/fixes seem to resolve the issue.
Not sure what else I can do as tied into Contracts until end of this year for most of my Sky components.
I wonder if it is worth trying to get one of the Media Consumer programmes involved.
Anybody out there had any sucess in resolving this issue, please reply to this thread, Been months now so getting very frustrated with the situation.