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SkyGo

Good Morning from a very much non techy. I currently have Sky for everything in my house. I have also been paying Sky an extra amount to watch BT Sport for the last couple of years or so.When I am out...

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Re: SkyGo

  I don't think you've been paying Sky for BT Sport.  You surely will have been paying this to BT directly.  Is this not a separate monthly direct debit, to your Sky subscription? BT Sport has its own...

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Re: SKY GO- VIP

What I would do is to leave it for 24 hours after you activated via the app and if after that time Sky Go Extra still isn't live on your account you would need to speak to Sky support about it. 

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Re: SkyGo

The BT channels have never been on Sky Go because as stated above you need to use the BT app to access them.

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Re: SkyGo

Oh I see. I know that I had called Sky and somehow they must have pushed me to BT. Thanks for the BT App info.. would I use the same login as I use for Sky?

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Upgrade subscription

It now states to ‘upgrade my subscription’ on my sky go app, worked fine y’day. Just trying to watch sky sports and I do have this package. Any advice?

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Re: sky go app does not update

I repeatedly have this issue and I usually can get around it by doing what I did  last time - I unistalled the app, removed roaming/skygo folder, downloaded skyinstaller, ran skyinstaller as admin. No...

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Re: sky go app does not update

There is an update that came out yesterday and it's 1.4.16.0

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Re: sky go app does not update

I get that,   but thats the point. I went through the uninstall, delete folder, download and reinstall ...but the version states it is still 1.4.15.0 an is asking em to download and update. what am I...

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Re: sky go app does not update

Have you looked for an installer in appdata>local>temp and ran that?It could be that the link on the website hasn't been updated for the new update yet.

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Re: sky go app does not update

yes the skygo.production ver 15 was there .. I deleted that, ran the update and it has created the ver 1.4.16.0. Thanks foer yoiur help BUT it is still boring that I have to go through this every time...

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Re: sky go app does not update

To be fair to Sky I don't think it's a problem with their app. It updates for me properly each time so I imagine the problem is with your PC or laptop. When you uninstall it and then delete the...

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Re: sky go app does not update

https://www.sky.com/help/diagnostics/sky-go/error-pfe-desktop-app-windows Apparently you can ignore the date & time.

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How do I record away from home with the Sky+ app?

I have a Sky ID, apple phone, Sky HD-plus box and have just downloaded the Sky+ app so I can record remoltely... I'm currently at work (not at home) and tried to test to see if I can record but I'm...

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Re: How do I record away from home with the Sky+ app?

If you're on a different wifi network try disconnecting from it and remote recording.Also check the recordings & downloads part in the settings to see if you have viewing card numbers listed in...

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Re: How do I record away from home with the Sky+ app?

Thank you very much for the prompt response.It never helps that I'm a technophobe - despite working in the TV industry, lol.Basically, I only found out from a colleage this morning about the Sky+ app...

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Re: How do I record away from home with the Sky+ app?

You should be okay to keep the app installed. When you get home just connect to your home wifi, open the app and then select the planner. That should hopefully make it work properly. You can also use...

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Re: How do I record away from home with the Sky+ app?

Thanks again for the prompt response.I'll wait until I get home this evening and see if I need to initially 'pair' the devices/ app on the same wi-fi network before I can go 'remote'.I appreciate your...

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Re: How do I record away from home with the Sky+ app?

Have a read of the help section in this link. It may help a bit more than I am...

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Re: How do I record away from home with the Sky+ app?

Just bear in mind the snapshot feature is a bit broken so probably best to not even bother trying that

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