Re: Error 1-26
Reinstalling does work but you lose any programmes you had downloaded until you can reconnect to your Sky box at home.
View ArticleCode PFE 4001
After doing the lastest up date I am getting this code when trying to watch any content.I have un-installed and re-installed the app.I am using windows 10 laptop, have connected via cable as well to...
View ArticleRe: Sky Go Cinema Error 1410
Yes, you're right, I think I'll have to try to contact Sky themselves. Another odd thing I've noticed is that I can use the specific standalone Sky Sports app by itself and I can watch the sports...
View ArticleRe: Error PFE 9600-1H
I am running Catalina, and after just launching Sky Go and it performing an update, I now also get this error message.  Not sure if this is an issue/change with Catalina or the latest Sky Go update,...
View ArticleRe: Error PFE 9600-1H
Thank youThat solved my problem.SkyGo works fine when using a new monitor but failed when using an old monitor. Why don't Sky know about this?
View ArticleMy sky app speed test not working
My sky app speed test says there are issues with my broadband is this the app or my broadbandÂ
View ArticleRe: My sky app speed test not working
If you log into https://www.sky.com/myaccount/bb-and-talk On a computer linked to your home broadband, there should be a speed checker on the website somewhere. You can use this to check your...
View ArticleSky go device pin
Iâm trying to watch a downloaded programme on my ipad, it is asking for my device pin but it is not recognising it. When I go reset it it says new pin accepted but it still isnât working. Â Any ideas?...
View ArticleRe: Sky go device pin
Are you changing the Sky Go pin here as this is different to the one used by your Sky box:Â https://www.sky.com/manage/tv/manage-devices/change-pin
View Articleerror PPE-9903-IH
'you appear to be running on software capable of capturing video. ' someone help me I have no idea what 'software' it means and I can't turn it off đ
View ArticleSkyGO app won't install on Mac
I'm trying to install the SkyGO app for my iMac and run into the following error message:Â âSkyGoInstaller 2â canât be opened because Apple cannot check it for malicious software.This software needs to...
View ArticleRe: SkyGO app won't install on Mac
 There's an Apple support page on this topic athttps://support.apple.com/en-gb/HT202491 At the bottom of the page is the procedure to bypass the warning: obviously only do this if you are sure it's the...
View ArticleRe: SkyGO app won't install on Mac
Thank you - I can now run the installer. Unfortunately I'm experiencing the same problem that I've had since October, which is that the app doesn't then install. Any further help from anyone would be...
View ArticleRe: error PPE-9903-IH
A little bit of help can be found here for PC:https://www.sky.com/help/diagnostics/sky-go/error-pfe-nineninezerothree-desktop-app-windows And here for a...
View ArticleRe: Cannot find recordings on new sky Go app
You need to be on same WiFi as Q box, not on data. The button magically appears.
View ArticleSky go doesn't recognise that I have an account?
When logging in online, skygo, or any other sky apps. It says I don't have a current subscription.  also pretty sure the Sky Q box that you sent us was 2nd hand. As it randomnly turns off all the time!
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