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Re: My MacBook will not register as a device in Sky Go

Thanks for trying to help, I have already changed the PIN many times, but it isn't recognised when I enter it on my Mac in the Sky Go app. 

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Re: My MacBook will not register as a device in Sky Go

Are you changing the pin in the correct place as it is quite easy to in error change the pin for a Sky Q box in error.

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Re: My MacBook will not register as a device in Sky Go

Yes, I'm changing it in the correct place, but it's still not recognised 

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Re: 001 error message on sky go

@DAGW92, your post re Sky Go error message 001  worked a treat, thanks.

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Re: Difficulty installing Sky go app

Hi, I have installed Sky Go on my windows laptop several times and each time the app opens it says downloading updates and that's all. Nothing happens after that. In task manager it shows Sky Go four...

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Re: Difficulty installing Sky go app

Hi, I have installed Sky Go on my windows laptop several times and each time the app opens it says downloading updates and that's all. Nothing happens after that. In task manager it shows Sky Go four...

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Re: Difficulty installing Sky go app

@JerryMarshall Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:SkySky GoAnd if it is...

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Re: Difficulty installing Sky go app

Thanks, I'll try that and hopefully it will work. I'll let you know. 👍

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Re: Difficulty installing Sky go app

I've tried to do as you say, but now when I get to the end of the installation I get an error 704 and it doesn't complete.

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Sky go not working on windows 11 pc

Was working until 3/4 days ago now will not load. Just stays on blue screen with triangle. Un installed & reinstalled still the same outcome.computer does not have citrix on it

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Re: Sky go "sorry something went wrong your device needs to be authorised,...

I have the same issue - I read your post regarding the IOS in compatibility comment - I am on IOS 18.0.1 - do I conclude that Sky Go doesn't work with this level? 

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Re: Sky go "sorry something went wrong your device needs to be authorised,...

@CliffP It should be fine on that, If you are seeing the device needs to be authorised and you are running a VPN then it will need disabling before you can use Sky Go,

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Re: Sky go "sorry something went wrong your device needs to be authorised,...

Thank you, the issue for me was that my VPN was set to connect on demand so just kept reconnecting shortly after I thought I had turned it off. All works now.

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Not able to watch puck play list on sky go!

Had sky Q changed to the puck (jury still out) ,unable to to watch programmes in the play list on sky go! Any ideas 💡 

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Re: Not able to watch puck play list on sky go!

@Stuble wrote:Had sky Q changed to the puck (jury still out) ,unable to to watch programmes in the play list on sky go! Any ideas 💡 There is no integration between Sky Go and the Sky streaming...

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Re: Not able to watch puck play list on sky go!

@Stuble A few questions: What device do you have Sky Go on ?What is happening when you try to watch something ?

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The Grand Tour on Prime app has very bad buffering.

When we tried watching The Grand Tour last night, it was impossible This is because of the buffering that happened every 10 to 20 seconds. We tried stopping and starting again, but the issue persisted....

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New puck

Please can you send me a new puck. Its very concerning tv blocks showing, unavailable, can't turn in, no signal.

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Re: I'm trying to link my sky tv to my phone so I can watch on my phone how...

Yes i want to link my sky to mh phone

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Re: No video, only audio - Desktop update 24.1

Nice to see Sky have done their usual and totally ignored this problem, no fix and no update, typical brilliant customer service from Sky 😒 

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