wrote: I agree wih this post . to had to remove rhe SkyApp and unistalled Cisco VideoGuard Player
reeboted pc and reinstelled the SKYApp . My problem was updating EDGE browser.
Trying to use Sky messanger was complete waste of time
this forum was lasr hope.
Cheers Dick
Updating your browser should, a bit like all the other suggested ‘fixes’ have absolutely no effect on the performance of Sky Go as the app is completely independent of any browser.
Thanks guessed as much. I suppose the silverlight thing always bothered me anyway as I wa sonly using IE for skygo.
I was just annoyed at not being able to mute the stupid ads. If I have to watch the ads I might as well watch on the free sites.
I got around it by muting the sky go app in the windows control panel. Since the show plays in cisco videoguard thats not muted 
Not only can you not watch Sky Go without the app, you can't watch it with the app either It doesn't work!
wrote: Not only can you not watch Sky Go without the app, you can't watch it with the app either It doesn't work!
wrote: Thanks guessed as much. I suppose the silverlight thing always bothered me anyway as I wa sonly using IE for skygo.
I was just annoyed at not being able to mute the stupid ads. If I have to watch the ads I might as well watch on the free sites.
I got around it by muting the sky go app in the windows control panel. Since the show plays in cisco videoguard thats not muted
Hey you got the damn thing working which is more than a lot of us are yet to manage to do. Rock on.
I had the same problem with a dell laptop and had downloaded the new app via wifi. After following instructions on how to delete on the other sky forum about this problem page 5 I attached laptop to the router with a cable and downlaoded again and it now works. Maybe worth trying if you downlaoded via a wifi connection previously.
Are you able to install it from this link:
http://desktopclient.ott.sky.com/skygodesktop/SkyGoInstaller.zip
Hang on are you saying that the New Windows Sky Go App will only work correctly if Windows Defenders Real-Time Protection function is turned off????????
If some customers are having to do this then once again I find it amazing that Sky has produced an app to allow this to happen
wrote:
Hang on are you saying that the New Windows Sky Go App will only work correctly if Windows Defenders Real-Time Protection function is turned off????????
If some customers are having to do this then once again I find it amazing that Sky has produced an app to allow this to happen
No, I'm suggesting that they try turning it off temporarily to test. The app works for me on 2 machines with Symantec Endpoint Protection and on 2 others which use Windows Defender.
As you probably know now from other threads there is a work round for the PFE 12000 error using your phone as a 4g hotspot.
Unfortunately, no solution for the poor sound and picture quality and no way to rollback to IE11/Silverlight
On some devices the SkyGo app is hammering the CPU. It appears this can happen to both high and low spec systems.
In an early post someone was advised their laptop was too old and spec to low especially the gpu. This is possibly not true. The actual gpu requirements don't seem that high as reported in task manager when (trying) to run app. The problem is CPU specific.
While BT Sport works very happily with less than 10% of my CPU resources, Sky Go gobbles up as much as you throw at it until total usage is 100%.
It's disgraceful that Sky have removed the old service knowing full well the new service does not work for a lot of subscribers.
`hi there,
first I used a pre-installed App Installer on my macbook to uninstall the skygo app as it didn't show up in the finder window. I then went into the sky webpage where I downloaded the skygo app just normal. When I first then tried to open the installed skygo player, it kept saying that it is looking for updates, but nothing happening for a few minutes then it just showed this code that the player is not available at the mo and I should try later. 0002 or something along those lines. It then occured to me that may be it somehow goes into a loop because when I logged out of sky's webpage and logged back in I noticed that it wanted me to install the new player again, so I though I'd delete all the sky cookies in the browser. I used Safari . You click on Safari on the top of the browser, next to the apple sign. then click preferences, It opens a little window, from there go into Privacy. there is a tab to click on saying "manage website data", click it and it starts loading all the cookies in your browser. Scroll down to see if you have BskyB or sky, skyplayer cookies. You delete these individually. After I done that, went back to open the sky player and bingo it worked. a few others followed this and it seemed to have done the trick for them. I have seen blogs as well where it said something about setting the time zone on your mac differently but I didn't need to do that. good luck
Was having this exact same issue on my Mac with the same error message. Managed to fix it buy stopping everything in my activity monitor and uninstalling Citrix software I had running. May be worth a try if you use Citrix
I'm getting the same error code on a macbook pro
thank you .
still no joy with app im cose to just going back to netflix i use my sky constantly for hospital but my head aches from installing then un installinxxxx
I know how you feel!!
hi i will give this a try ill let you know how i go xx
I know Defender will turn back on or will give no end of pop ups telling you to turn it on. It just seems crazy that certain customers PC's have this issue and I bet it's Sky's end like normal. This sort of thing is normally reserved for the Android Platform lol
wrote: wrote: Hi all,
Sky have asked if you guys could try this if you have a PC but you will need Admin rights to do so:
1. Make sure the App is closed
2. Navigate to C:\Users\<%UserName%\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\dist\src\ppapi and rename the PepperRenderer.dll file to PepperRenderer.dllold
3. Open the App and produce the error
4. Close the App once the error has been produced and then rename the file to it's original file name of PepperRenderer.dll
5. Re-open the app and see if the problem is resolved.
Let us know how you get on.
Do you know how to do this on mac? I have found the PepperRenderer file however it is called libPepperRenderer.so
I tried to change it like you did with the PC version however it didn't work.
Thanks
This worked for me today. Cheers.
wrote: thank you .
still no joy with app im cose to just going back to netflix i use my sky constantly for hospital but my head aches from installing then un installinxxxx
Have you tried the 4g fix? It works for many