Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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Re: Error message 7b950cdf when trying to sign in on PS5
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Ronnie
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Re: Error message 7b950cdf when trying to sign in on PS5
hi i am trying to sort out an issue about using sky go on xbox series s and xbox series x. i used to be able to view it on the consoles but can not get access.
is anyone able to assist
error message i get is 'you cant use sky go on this device yet. youll need a sky q multiscreen , sky gladd whole home or sky go extra subscription to access sky go on this device. i do have a multiscreen subscription
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Re: Sky Q box not found
Same issue for me now. It was all working last week and now my sky Q box can't be found on iPhone or iPad. Not good and please can we have an update?
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SkyQ recordings not showing on Sky Go app.
Having a similar problem as can not access SkyQ recordings with Sky Go app on iPhone or iPad - suddenly stopped working. All settings and networks OK, removed and reset app but still no success. Recordings icon is now not showing on Sky Go app. after reloading. All recordings still showing as normal on SkyQ box. Anyone else with similar issues?
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Re: SkyQ recordings not showing on Sky Go app.
@SMH2 wrote:Having a similar problem as can not access SkyQ recordings with Sky Go app on iPhone or iPad - suddenly stopped working. All settings and networks OK, removed and reset app but still no success. Recordings icon is now not showing on Sky Go app. after reloading. All recordings still showing as normal on SkyQ box. Anyone else with similar issues?
@SMH2 do you have the Sky multiscreen subscription ? or have you recently removed that subscription ?
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Re: SkyQ recordings not showing on Sky Go app.
Yes with 2 mini boxes, one of them has problems with intermitent connection loss.
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ITVX catch up programme keeps crashing and TV turns off. Is this linked to broadband speed?
ITVX keeps crashing when streaming on SkyQ. Is this due to slow broadband speed? TV turns off.
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ITVX catch up programme keeps crashing and TV turns off. Is this linked to broadband speed?
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Can't download to ipad or phone
I see others have had this problem but I cannot figure out the device pin thing!
I have clicked the links and still can't find anywhere to put in a device pin..
I can download to my laptop no problem and I can stream on my ipad and phone. Not taking laptop on holiday tho!
I have Sky stream.
Any help would be much appreciated
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Re: Can't download to ipad or phone
If you are being asked to setup a pin then you should be able to do so here:
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Re: Can't download to ipad or phone
Thank you!
I was confused because I had to put my pin into the tv not so long ago because I was having a problem, and I don't have any parental controls set up.
Also it gives you the impression that you have to change the pin.........
Just put in the original pin and all seems to be working now 🤞
I find the whole Sky thing very clunky and not in the least user friendly,
Thank you again for your time and effort 🙏
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Sky go on Apple TV
Why is the picture quality on the Apple TV app so poor? It's 2025 and the quality is like something from the 90's. It's not too bad on regular tv programmes but it's absolutely horrendous when it comes to sport. Football is unbareable. Why isn't it streamed in 4k? Every other video app out there manages to stream in 4k. It makes no sense. It's as if it's being done on purpose for some strange reason. The only way I can use sky go is by being a subscriber to sky so why shouldn't I be able to get the best picture quality whatever device I use?
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Re: M4 Macbook and Mac Mini - Sky Go simply does not work
Hi there
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
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Re: Sky Go unable to install, MacBook Air M3
Go to post No 3 on page1 of this thread. It worked for me and several others.
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Sky apps
Good morning Anyone else experiencing no sky apps working? Not even being clickable to load? No error messages or anything u just can't click on any to load up and watch?
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Re: Sky apps
Yes, we have the same issue. Came here to find answers too.
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Re: Sky apps
Which Sky System do you have?
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Sky not connecting to internet
Sky unable to connect to the internet. Have tried to reconnect through seetings - no luck. Can you help?
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Re: Sky not connecting to internet
Which Sky System do you have?
• Sky Plus (Sky Plus Forum)
• Sky Q (Sky Q Forum)
• Sky Stream (Sky Stream)
• Sky Glass & Live (Sky Glass & Live)
• Sky Q (Sky Q Forum)
• Sky Stream (Sky Stream)
• Sky Glass & Live (Sky Glass & Live)
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