If the Sky Go app is not connected to a Sky Q box then the pin for it can be reset or set up here:
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Re: Can’t find my sky pin or viewing card
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Re: Sky Go shows message that I need to upgrade to watch Sky Sports but I already subscribe to Sky S
I have the exact same problem ran sky a week ago was told they would be back to me and no response. Can you please advise
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Re: Recently joined Sky essential package but skygo no working
I tried following this but can't get it to work. In manage devices it says I have no registered devices to watch skygo even though I'm logged in on laptop
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Re: Sky go downloads on windows 11 failed
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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Re: Recently joined Sky essential package but skygo no working
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
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Re: Sky Go shows message that I need to upgrade to watch Sky Sports but I already subscribe to Sky S
@caesarome wrote:Can you watch other live channels via the app without being asked to upgrade ?
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Re: Sky Go App error code 001
i had the same issue on windows 10 - error 001 , try again, after new version of sky go installed. Uninsalled/installed clearing out trash bin to no avail. I then came accross an article which said go to:
C:\users\$username\AppData\LocalLow\Cisco\VideoGuard
from there i removed SKY_GB-SKY-QGO folder
I then reinstalled sky go and it then let me put in my sky credentials & fired up & connected to my sky Q box. Been good ever since 🙂
Hope this is of some help
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Sky Go no Recordings tab on Macbook Air
I am having issues with my Sky Go App. The Recordings tab has disappeared from the app. It is however still showing on my iPhone.
After lengthy conversations with technical support they claim that the Recordings tab has been removed from the app - and that the only way you can watch recordings is to download them when they will then show in the Downloads tab. They claimed customers wanted this.
This is total insanity.
I can't search for my recordings in the app so have no idea how I would record any to watch away from home.
Any ideas?
Thanks
Robert
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Re: Recently joined Sky essential package but skygo no working
Thanks for escalating this. We’ve sent Alan1616 an invite to chat.
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You Tube app keeps cutting out
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Re: Sky Go Latest version crashes on advert
Sorry latest update didnt fix it but this did. I was trying a virtual machine software from virtualbox.org and had not uninstalled it when i tried to use sky go. It made sky go work and the next day i uninstalled it only to find sky go didnt work anymore. the moral of the story. There is something installed in virtualbox the makes sky go work. I have reinstalled a AMD64 bit version of virtualbox again and sky go now works fine. Please let me know if this works for you.Obviously there is something missing in the latest version of 24h2 that sky go need and virtualbox must have installed it if i get a positive response i will inform sky.
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Re: Sky go
Try signing out of the app then reboot your device and the sign back into the app.
If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
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Re: Sky Go Latest version crashes on advert
Hi, I gave it a go and I had no luck with virtual box. Skys update also failed.
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Re: Sky Go no Recordings tab on Macbook Air
Hi @escapeman
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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Add a family member to Sky Go
I'm sure recently I received a message from Sky saying I could add a family member to Sky Go but can't find how to do it.
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Re: Add a family member to Sky Go
You can set them up with their own ID to login to the Sky Go app with:
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Re: Sky Go Latest version crashes on advert
do you have an amd setup or intel
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Re: Sky go downloads on windows 11 failed
I have a similar issue. SkyGo App worked fine yesterday. Today opened it and the stated Downloading Updates and then just closed down. Have reinstalled the APP same thing, have deleted recent Windows Update and reinstalled the Sky Go App. No Change. Extremely frustrating especially when you are paying a premium for the service !!
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Sky Go stuck downloading update
Hi, I'm trying to use Sky Go on an M3 Macbook Pro running Sequoia 15.3. It gets stuck on 'Downloading Update'. I've tried uninstalling completely, reinstalling with a new installer, and using different networks. Is there a way to get past this screen? Thanks
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Re: Sky Go stuck downloading update
Same issue here but on an iMac
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