The are an increasing number of reports that the Sky Go update servers maybe causing an issue, this has started recently, I have alerted the Sky Mods
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Re: Sky Go App
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Re: Sky Go Does Not Work - Error 1504
I'm also having this issue "Sky Q is currently unavailable. Please try again later. Code: 1504". Any resolutions would be appreciated.
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Sky Go for Mac stuck at "Downloading Update"
I can't use Sky Go on my Mac it's just stuck 'Downloading Update"
I've deleted it and installed again from the website but guess what happens when you launch it. - it wants to do an update and gets stuck again.
Also Sky, this app is rubbish - It's still an Intel app which takes ages to open on newer Macs and why don't you just put it in the App store which would update it in the background - instead the updating process in the app frustrates me when I want to quickly watch something and I have to wait for the update.
I can see from my network tool that nothing is downloading (see screenshot)
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Re: Sky Go for Mac stuck at "Downloading Update"
Mine is doing the same - was ok until today
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Re: Sky Go for Mac stuck at "Downloading Update"
I have the same problem and i have an Intel machine...
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Re: Sky Go for Mac stuck at "Downloading Update"
Another Sky Go intel mac user suffering with an 'downloading update' which doesn't; leaving me locked out! Internet speed is good and re-downloaded the Sky Go app.
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Re: Sky Go for Mac stuck at "Downloading Update"
Must be a sky server issue surely?
ive deleted, rebooted and deleted again etc and still the same...."dowloading update" nonsense! 😡
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Re: Sky Go for Mac stuck at "Downloading Update"
same here in Melton, cant use it, tired unistalling but no joy
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Sky Go won't open on Windows laptop
My Sky Go app worked perfectly for the whole time i've owned my laptop (about a year), I tried to open it today and the application opens, the screen says "Downloading Update" with the Sky logo and then immediately closes. After waiting about an hour afterwards, thinking it needed time, the application still isn't working. I try opening it again and had the same issue. I turned my laptop off and on, tried again...nope. Uninstalled and reinstalled, tried again...nope. Changed my internet network to my phone data, tried again...still nothing.
Considering the amount that Sky charges, they provide possibly the worst streaming application on the market.
How do I fix this?
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Re: Sky Go won't open on Windows laptop
There seems to be an issue today with the Windows/Mac OS upsate servers, I have reported this to the Sky Mods
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Re: Sky Go for Mac stuck at "Downloading Update"
I have alerted the Sky Mods that they may need to look at the update servers 🙂
Edit: Has anyone tried a full uninstall and installed the latest version? see my Sky Go FAQ for help
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Re: Sky Go won't open on Windows laptop
I'm having the same problem on both my laptop (running W11 Beta) and desktop (running W11).
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Sky Go App
Having rejoined Sky Go on the assurance that SKy Go App once again worked on Macs, I've found that thsi news was short lived.
Quite soon after Septmeber and leading up to December 2024, the app was progressively getting worse and had to be resintalled several times. Now we're in February 2024 and after the recent OS update it's stopped working completely and no about of removal or reinstallation will make it work.
Once again, shafted by SKY.
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Re: Sky Go App
The are an increasing number of reports that the Sky Go update servers maybe causing an issue, this has started recently, I have alerted the Sky Mods
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Re: Sky go
I`ve resolved this issue, no delete option.
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Re: Skygo app crashing on MacBook
I have the same issue on my Macbook Pro M1, running Sequioa 15.3; each time I follow the steps - delete the SkyGo folder, empty the trash. Restart, download the app, have it update, sign in - crashes within 5 minutes.
Whoever is writing the Apps by Sky needs to be given a boot up the backside and told to fix his crap - the main fault appears to be:
PC register does not match crashing frame (0x0 vs 0x7FF80460E32B)
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Re: Sky Go stuck downloading update
i was on to sky and the fault went so it may have been recified for now as i am all back to normal.
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Re: Sky go desktop app not working on windows
yet another update and sky go has gone TU AGAIN.. skygo launches then crashes repeatedly on both machines -another 4 hours wasted getting this c***p working
following advice in other post re data and time format i changed long date as suggested to no affect.
looking in temp as usual i found sky go is trying to download an udpate for skygo_production_24_2_2_gb_Production.exe dispite the installer being for 24_2_3
taking the date advice further i changed windows sytem, region and date formats to US standard and viola, it started downloading SkyGo_production_25.1.2_gb_production but it stalls downloading at different file sizes but never completes
as BIGA suggested "region date needs to be set to Long Date change it to Day, 00 Month Year (or dddd, dd MMMM yyyy)" - you also need to set short date to 06/02/2025 (dd/mm/yyyy)
regional settings also need to be set to United kingdom, both region and regional format
second machine was a different matter, only way that worked was copy the install from working machine then re-run the installer for production_24_2_3
dunno what the problem was but apparently there is no update both machines appear to be running version 24_2_3 not 25
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Re: Sky Go stuck downloading update
Hey, everyone 👋🏽
Thanks for bringing this to our attention!
The Sky Go team looked into this problem and have now confirmed that the issue has been resolved, which should now enable users to complete the update.
We apologise for any inconvenience this may have caused.
Thanks 🙂
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Re: Unable to Run SkyGo nor uninstall
Sorry meant to come back and say thank you this worked.
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