Hi
The fix is as stated above and that is to disable a VPN if you are using one.
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Re: Unable to stream error code ovp-00013
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Re: Error code: OVP_00013
Are you using a VPN because if you are you will need to disable it as Sky Go cant detect of you are in the UK until you do.
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Re: Unknown device ID message appears when trying to watch sky go, only have 2 other devices logged.
Have you tried what others have done in this thread and that is to delete the app, reboot your ipad and install it again ?
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Re: Sky Go Desktop Player. An unknown error has occurred. Error 4001 on Mac
They still havent resolved this ive been on the phone with there experts loads of times anf they cannot figure out why this keeps happeneing. They have basically told me that I have to wait for the next player update and hope that they have fixed it then....
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Does sky go extra put you in a new 12 month contract?
I am in a normal (non multi screen) sky contract. I want to add sky go extra. Will this activate a new 12 month contract?
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Does adding sky go extra lock in you in a contract for another 12 months?
Have a normal (non multi room) sky contract. Does adding sky go extra lock you in your contract for another 12 months?
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Sky Sports 5 crashing sky go today on PC, anyone else?
Every other channel including all the other Sky Sports channels work fine.
If I select Sky Sports 5 I get "An error has occured.The application must now terminate." The preview was working earlier but it crashed when trying to expand it, again only on Sky Sports 5.
No more tennis for me I guess...
What kind of madness is this explorer/silverlight combination?
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Sky Go not working
Hi all
i have just signed up with sky for the first time and I'm trying to get sky go to work on iPad mini with latest iOS
I can install sky go - I then enter details to sign in and then it crashes - when I reopen sky go again it says I'm logged in but whenever I press on any content to stream it just keeps crashing
i have restarted, double clicked and closed app, deleted app and contents but I can not get it to work
also if I look at my registered devices either on sky go or my sky sky app - my iPad is never listed as registered so can only assume it had registered as a device correctly - it did ask me once to register a safe question which I did but hasn't asked me since
my phone works fine no issues
many ideas?
thNks
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Re: Does sky go extra put you in a new 12 month contract?
I don't believe it does as you can cancel Sky Go Extra by giving Sky 31 days notice.
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Re: Sky Go not working
Hi
Your iPad will only regsiter once you start to watch something which you haven't yet done. You might have already tried this but after deleting the app have you rebooted your iPads before installing it again from the app store.
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Re: Sky Sports 5 crashing sky go today on PC, anyone else?
It seems odd that it is only happening on the one channel, I have just tried it and it worsk fine. A few things to try would be to use a different browser and if it still happens check your date and tiome zone settings:
Open up your clock down in the right hand corner.
Click 'Change date and time'
Click 'Change calendar settings'
Under the 'Date' tab, make sure your date formats are the same, ie. dd-MMM-yy
for short, dddd-MMMM-yyyy for long.
Make sure the time zone is set to the UK.
Make sure the date are set to UK (English) and not UK (American)
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Re: Error code: OVP_00013
Hi,
I am using a vpn as I'm on holiday abroad.
Needless to say, i can't access Sky without it either!
Can you please help me get around this?
Thanks so much
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cnt watch sky sports catchup on Sky Go!!
recently ive tried to watch sky sports on my sky go app, and was fine no issues, But suddenly i can no longer watch sports catch up. when attempt to comes up with a sky box and wifi symbol. i can watch live tv, and box sets etc but for some reason no sport. i am subscribed to sky sports as can watch live!!! help. i dont have sky Q but have a sky Q modem after needing a replacement internet hub.
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Re: Error code: OVP_00013
Unfortunately no one will be able to advise you how to use a VPN to use Sky Go abroad as that is against the terms and conditions you agreed to..
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Re: cnt watch sky sports catchup on Sky Go!!
That little box and the wifi signal means it can only be downloaded to your Sky box to watch.
Sky are investigating this, in the meantime try searching for the content you are trying to watch instead.
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Re: Error code: OVP_00013
Ah I see.
Is there a way of streaming / downloading content with just wifi then without a VPN?
Thanks in advance
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Re: Error code: OVP_00013
Streaming & downloading is only possible if you're in the UK.
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Re: My Sky App on Iphone unable to accept terms and conditions
I have exactly the same problem as you. I have an iphone 6. Very annoying! Did you manage to sort it?
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Re: "An error has occurred, please try again. Error code: 7005" SKY DESKTOP PLAYER
Having a similar problem though im trying to remove a device first on virgin page (ipad) to change to macbook but i'm getting an error on the virgin page saying an error occured trying to retrieve devices, please try again later. Been days now.
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Sky sports TV mobile App
Hi ,
Have just subcribed to the app paying per month , however have a new phone and get message stating device limit reached, with game on this afternoon feel gutted paid for something I cant see, Any help would be great , in order to watch the sports channels
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