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Can’t download on iPad as stating device needs authorisation

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For the past couple of weeks I've lost the ability to download programmes to the app. I get an error message stating that "your device needs authorisation, please ensure it's connected to the internet and try again". Other to players work with no issues. I've tried uninstalling but nothing works.

 

It also won't let me watch on demand either, so basically the app is not fit for purpose.


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