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Re: Keep getting PFE9001-IH error Also cannot record

Hi @hammers123   No doubt somebody will move you to https://helpforum.sky.com/t5/Sky-Go/bd-p/skygo

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code 1310 trying to watch sky go

I signed up to sky tv as a new customer a couple month ago, tv is working grand but sky go is giving code 1310 when trying to watch someting.  I don't want to be sent a link to chat if there is long...

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Re: code 1310 trying to watch sky go

@84kilhi Is your account linked to your Sky ID as per this: https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Re: code 1310 trying to watch sky go

Its confusing  On the mysky website when I go into my details and account info it has an account number for Sky Glass, which I don't have and its not my account number.  When I click the link you gave...

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Re: code 1310 trying to watch sky go

@84kilhi wrote:Its confusing  On the mysky website when I go into my details and account info it has an account number for Sky Glass, which I don't have and its not my account number. Have you had Sky...

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Re: Sky sports on sky go

No it was added when we joined 

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Re: Can't watch anything

I switched it off at the wall n it came back on so I think it will be same for u hope this helps

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Re: Sky go not connecting on imac

Thanks - now working, much appreciated!

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Re: Error opening SkyGo on iOS

Thanks for thr eply.  I followed all your suggestions.  My name was entered wrongly in my SkyID but that didn't make any difference. I still get the same error.  MySky app works fine btw.

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SkyGo on MacBook

MacBookPro running Ventura.  SkyGo installs fine.  App icon appears in applications but when clicked nothing happens. Nada.I have checked in the library and elsewhere for any SkyGo references, there...

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Unable to watch Frasier this morning due to rights restrictions.

I normally watch Frasier each morning on my Windows PC or my Andriod phone via Sky Go. However this morning both devices display a message saying that the programme is unavailable due to rights...

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Re: Sky Go not working on MacBook Air m2

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. Just look out for the colourful bubble to start the...

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Re: Unable to watch Frasier this morning due to rights restrictions.

@Alang4 What series and episode number are you seeing this message again ?

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Re: Error opening SkyGo on iOS

@Chrisannesam To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the...

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Re: SkyGo on MacBook

@Chrisannesam Does this work for you:https://helpforum.sky.com/t5/Sky-Go/Sky-Go-still-not-working-on-Macbook-Pro-with-Sequoia/m-p/4916701/highlight/true#M143638 

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Re: Error opening SkyGo on iOS

Hi there! Thank you for escalating this. We have sent an invite to @Chrisannesam. 

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Re: Sky Go still not working on Macbook Pro with Sequoia

Hi. Thanks for the reply.I followed your steps.The process completes sucessfully.  I have no issues with missing components.SkyGo still refuses to open when the icon is clicked.C

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Re: SkyGo on MacBook

sorry, no it doesn't.

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Re: Sky Go still not working on Macbook Pro with Sequoia

Hi C Not sure what to suggest mate - did you delete any existing application? Are you sure, you are trying to open the right app now? Do a search in your finder for Sky Go... i've just noticed my 'App...

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Re: Sorry problem contacting the server for skygo on tablet

Ok I do have ah vpn running but don't use it so il delete that to see what happens thanks 

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