All Sky Go posts

Cheers. Just deleted it but it wont let me reinstall in know. When I click on cloud sign the wheel starts spinning but it doesn't download.

Perhaps it is because you are not in the UK, I would try a reboot again before trying again.

Tried that but still not working. It downnloads sky go app but when I click watch it tells me to sign in., which I've already done. Sky Go doesn't appear in the Mac applications folder.

Actually Sky Go is in Launcher, but not Applications folder.

Same damned problem - echoechoecho echo

Does watching through the sky sports app take up an extra device though?

I dont have any spare slots, does this mean I need to deregister my sky go or if i'm using the same device to watch through the sports app rather than sky go app then it wont matter?

Won't work on smartphones or ipads/tablets - but you can watch by downloading Sky Go on your Laptop & then connect Laptop to Projector

Using the Sky Sports app doesn't take up a new device if it is being used on one that you already access Sky Go on it as it will use the same registration.

wrote:
I had the same issue myself. I logged into my wireless router and rebooted it which reset my IP address.

All working again now!

How did you reset your IP address? I've rebooted several times through the Admin and also hard rebooting and it's still not working?

How long did you leave your router off for, as I would try leaving it off for longer.

wrote:
How long did you leave your router off for, as I would try leaving it off for longer.

At least 20mins. I have no problem streaming any other content (Netflix, iPlayer etc). How long would you suggest to leave it off for?

Heh everybody, I've TOTALLY fixed the issue with both Windows and Mac apps running super hot...

... I use an old Xbox 360 instead.

Meh. Shouldn't have to.

I was thinking you might have left it off for a few minutes as I would have thought 20 minutes was more than enough time, I presume you do have a static IP address, if you don't then all you can do is to try again perhaps leave it off for 30 minutes.

Any update on this? I am getting the same error and can't watch the Ryder Cup at work.. priorities and all that Smiley Happy

Same issue - error 9004 when I use the player. I've tried re-installing etc with no joy. So now can't watch Sky on my MacBook Pro (latest OS, Mojave, latest Safari 12.0, newly downloaded app). Please address this!

Hi all, I am a sky customer with telephone, broadband, sports package. I have downloaded sky go, signed in, then when I click to view, I get a pop up that says “ to enjoy this service, please upgrade your subscription”

Me too! Go round in circles on the help screen.

You might have to contact Sky support about this if what you are trying to view is in line with your TV subscripition:

https://contactus.sky.com/uk/sky-tv-apps/problems-with-sky-tv-apps

If you are trying to download content then you need a Sky Go Extra sub and Sky Boxsets access requires a Sky Box sub.

Mate, you were good enough to respond and give me a clue to the phone number, what is the complete phone number?

Hi Mark

I did put the complete number on my response but it got rejected by the system so I just put the final 4 numbers. 0344 241 is the start hope this helps.

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Sky go upgrade your subscription

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