In Sky Go I can access the guides but when I press play nothing happens on any of the programs I select. Recently did a software update and have never had this probelm before. Any ideas?
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Play Button not working
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PFE 9012
I’m trying to watch downloaded programs on my laptop and am getting the error code PFE 9012.
Any suggestions as to what the issue is?
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Re: Play Button not working
Since you did the software update it might be worth deleting the app, rebooting the device and installing the app again.
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Re: PFE 9012
The only possible fix for this error is a complete removal of the app and hidden files, to do this follow the guide here. You can ignore the date and time bit.
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Error message - Home OK, but away won`t work
Hi,
My Sky Go that I use on an Android Tablet works fine when I am at home on my on wi-fi. However, away from home I keep getting an `unknown error message` - then an error code. I`m wondering if there is something I need to activate to allow non home wifi to be used. I have tried un-installing and re-installing 3 times now, to no avail.
Any thoughts?
Beau
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Re: Huawei p30 pro & sky go compatibility
Yes sky go used to work on my p10
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Sky q error on ipad
When trying to watch recorded shows or shows which are live I’m getting an error code. I’ve tried rebooting the sky w from our box and tried restarting but nothing works
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Re: Huawei p30 pro & sky go compatibility
It did work on my Huawei P30 Pro at first but it since stopped all of a sudden.
wrote: I just upgraded my phone to Huawei P30 Pro and my sky go app has stopped working. When I try and log into the app I get stuck in a loop entering my username and password. I spoke to sky support and it looks like the new Huawei phone is not compatible with sky go. Has anyone else experienced this?
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Re: Sky q error on ipad
What is the error code you are seeing ?
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Re: EU Portability
Have same problem in France for last 2 weeks (worked fine before that) - same message as you "EU Portability". Have tried evry "fix" from every blog i could find without success but had no joy. Also had no response to my own post so am on verge of giving up (SkyGo works fine on same account in UK)............
Anybody? any ideas?
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Re: EU Portability
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Re: Sky Go Update - Theme Incompatible
Hello all
Think I have found the solution, this at least worked on one of my clients Microsoft Windows 7 laptops which was experiencing this issue.
Use this guide to run troubleshooting on Aero theme and reset the Aero theme settings:
https://www.youtube.com/watch?v=0q2kso8K6Zg
I think the change that the troubleshooter made which made all the different was changing the display adapter from High Colour 16-bit to True Colour 32-bit. If I am right this change can be made manually:
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Re: EU Portability
Hmmm. My daughter accessed our Sky account via SkyGo on her device in the UK this week - no problem. In relation to the particular device i have tried it on, it is a few months perhaps since used in the UK. Unless something has been changed (very) recently this seems odd as it worked perfectly on the same device since April of last year each time we tried in France or Spain up until last m,onth.
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Re: EU Portability
wrote: In relation to the particular device i have tried it on, it is a few months perhaps since used in the UK. Unless something has been changed (very) recently this seems odd as it worked perfectly on the same device since April of last year each time we tried in France or Spain up until last m,onth.
Officially a device can only be used in the EU for 37 days before it needs to return to the UK and connect to the internet here, if you have been able to use it for months before hand then I would say you probably have been a bit lucky with this because what you are describing here is how the system works when outside of the UK.
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Re: EU Portability
Aha! So that makes sense maybe if the settings have changed. The specfiic device needs to log onto SkyGo in the UK minumum every 37 days. It is not sufficient to just log onto the account with another device in the UK each 37 days. Have i understood that correctly (makes sense i suppose but it certainly seems to have changed recently and indeed i must have been "lucky" up to that).?
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Re: EU Portability
Maybe Sky found people abusing the logging in of Sky Go devices by other people in the UK to get around it too many and cracked down on it?
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Re: New Sky Go app not working on my mac
wrote: Greetings
I too am unabel to get the Sky Go app to work on my Mac Mini. I have deleted and downloaded multiple times. I am running latest OS 10.14.1 Mojave. When ever I open the Sky Go app, it patially opens and tells me 'Checking for uopdates' and then it just hangs with no other message visable. I am however able to make the Sky Go app work on my Mac Book Pro which i still run on 10.13.6 High Sierra.
Any ideas for a trouble shoot?
Thanks
Hello I have same issue for about a week! Seems to opens partially and closes down after checking for updates.
Did you ever get this fixed? I just phones Sky and told me to contact Apple but there nothing wrong with my MBP Mojave
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Sky Sports Mobile TV iOS App Not Working
HI i use the sky sports mobile tv app brought through my itunes acount, when connected to any WiFi network i keep getting the same message pop up whichbis " Temporary network problem, There seems to be a problem connecting to our service at present. Please try again later. Error code 11." when using 3/4G the app works not a problem.
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Re: EU Portability
wrote: Aha! So that makes sense maybe if the settings have changed. The specfiic device needs to log onto SkyGo in the UK minumum every 37 days. It is not sufficient to just log onto the account with another device in the UK each 37 days. Have i understood that correctly
That is how I understand it to have worked and as far as I know is how it has always worked since this was introduced.
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Sky Q app error watching recordings
Hi, was half way through watching a recording and it froze on the Sky Q app on an iPad , I can no longer watch any recordings, I get a unknown error message try again.
Have uninstalled the app and re installed with no joy. Can watch catch up just not recordings.
can anyone help please.
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