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Re: Sky Go Mac M1 Support

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What's the latest on this please?  Amazing that Sky are not keeping up with Apple releases. 


Re: Error Code 1423

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sky error.jpg

 

Still getting the same error. Any advice on fixing it? 

Re: Sky Go Mac M1 Support

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Like  above, if you persist, you will enventually get to odd messages like Javascript errors but just say OK to those and click on the continue button where it says you will be signed out and lose any saved positions (I don't have any). Eventually after saying it was downloading yet another update, Sky Go sprang to life, much to my surprise. Message to Sky - this is not exactly a customer friendly procedure and needs improvement. This worked both on my M1 Mac Mini and M1 MacBook Air.

Sky App Incorrect Info

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According to the My Sky app, I have full access to sports. This is not the case as I only have Premier Leagueas confirmed in a call.  Can you please advise why the app tells me different-see attached. Thanks 

0845E328-E50B-4735-9C48-5F02128F69D5.png

9074857B-411D-4EE6-AAC3-5D82BDE05902.png

Re: Sky App Incorrect Info

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As we are all Sky customers on here like you this is something you will need to call Sky support about.

Re: Sky Go Mac M1 Support

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I'd suggest Apple moving to M1 (ARM) processors isn't really a 'release': it's a whole new CPU architecture with the consequent need for emulation layer support in existing applications.  2006 all over again for those of us who have been doing this stuff for longer than we care to remember; )

Someone using sky go without permission

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Can anyone help? Someone is logging in to my sky go account without my permission. On a daily basis I remove the devices and I have also changed my password. Any other suggestions to stop this happening? 

Re: Sky go not working since update other day.

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Cheers for that info worked 👍


Re: Someone using sky go without permission

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Doing this will stop them:

 

First change your password:

https://skyid.sky.com/resetpassword/


Then go to this link:

https://skyid.sky.com/authorise/manage


If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off!

Re: Blue Screen tint on Sky Go app

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HELLO AGAIN. 

CAN ANYONE ACTUALLY TALK ME THROUGH THIS 'PINCH AND ZOOM  OUT KEEPING TWO FINGERS TOGETHER' ??

 

IMAGINE YOU ARE EXPLAINING HOW TO DO THIS TO A COMPLETE NEWBIE PLEASE AS I'M SURE THAT I AM DOING SOMETHING COMPLETELY WRONG! 🥴

 

THANK YOU IN ADVANCE 👍🏻

Re: sky go buffering

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I have the same issue - namely that every time I start the Sky Go App on my Mac I am asked to "Allow" access.  I see from your response to the thread that in fact there is a problem with buffering, and so to fix that problem I need to swirch off the connection to my Sky Q box.  I've never suffered from the buffering issues described, and even if I had, how would I have known that this was a "fix"?

 

So when will you have a proper fix - i.e. one that doesn'y solve a problem that some people have without causing another problem for others?

Re: Blue Screen tint on Sky Go app

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 .  It's easy.  Just put two fingers down on the touchpad, about 2 or 3 inches apart.  Then bring them together smartly,  making sure that both fingers remain on the touchpad as they come together.  The blue tint will , (or should ), disappear.

Re: Blue Screen tint on Sky Go app

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HI   😊

 

THANK YOU SO MUCH FOR EXPLAINING IN EXACT DETAIL HOW TO TRY AND GET RID OF THE BLUE HUE ... I'M GOING TO TRY IT NOW!  👍🏻😁

Re: Sky q and sky go app not showing recording

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I have the same problems as other where my Sky Go app does not see the Sky Q box, had been working fine but seems to have stopped, have tried rebooting sky Q box, re-intalled the app on I Phone. 

Red button on Sky Go

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Hi, does anyone know if I can access the red button football matches using Sky Go on a laptop? Cheers 😬 


Re: Red button on Sky Go

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 wrote:

Hi, does anyone know if I can access the red button football matches using Sky Go on a laptop? Cheers 😬 


If the red button is available then you should be able to  

Re: Red button on Sky Go

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If the app is connected to your Sky Q box then this should be possible.

 

If you don't have a Sky Q box then no it isn't possible to watch red button games via the Sky Go app I'm afraid but if you have a iPad or another tablet then you can view these games via the Sky Sports app instead.

Recordings in SKY Go

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I am a SKY Multiscreen Customer and therefore, should, be a SKY Go Extra customer. However, I do not have the Recordings option on the SKY Go App. I have gone through the online troubleshooting and everything is working as should be, except, I don't have the recordings option. Any ideas

Re: Recordings in SKY Go

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Are you sure that Sky Go Extra is on your account as I'm not sure that it is activated by default, you can check this here to see if it shows as being on your account:

 

https://www.sky.com/myaccount/tv

 

If it does show there from the settings on your Q box have you made sure the connection to Sky Go is turn on, the same for the settings on the Sky Go app itself.

Re: Can't watch recordings on ipad from sky q

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I've only just started having these issues but disheartened to see that this was reported 2 months ago is anyone from sky actually looking at this issue?

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