I have Sky Q multi-room and the full Sky TV package. I'm trying to watch the sports channel on Sky go, however every time I try I get an error message that tells me I need to update my subscription. Works fine on the Tv just on on the Sky go app? Any ideas?
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Sky Go - Upgrade your subscription.
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Re: Sky go devices
Now you have change password go to this link:
https://skyid.sky.com/authorise/manage
If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.
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Re: Sky Go - Upgrade your subscription.
To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
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Re: Sky Go - Upgrade your subscription.
Thanks for escalating. We've sent an invite to carrie+2401.
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Re: Sky go issue
Hi, I cannot find the chat invitation. Can it be sent again please?
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Re: Sky go issue
There should be a chat bubble at the bottom of this page, so if you are using Safari as your web browser it might be blocked by default as there is a settings labelled "Hide IP Address" that must not be ticked so if it is untick it. If you can't find this try using a different web browser like Google Chrome.
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Re: Sky Go - Upgrade your subscription.
Update - We have looked into this on a private chat and foud the app was showing the incorrect subscriptions on the account.
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I have recently re joined sky when i sign into my sky app it is showing my old account number
Hi i have recently re joined sky after 3 years when i sign into my sky app it is showing my old account number and not my new one so i cant see bills etc. how do i get it to show my new account numver?
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Viewing recordings from the sky q box
How many concurrent streams am I allowed when connected to the sky q box? I called sky and they said sky go extra has now ended.
The maximum I can currently stream is 2 but I thought it was 4?
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Re: I have recently re joined sky when i sign into my sky app it is showing my old account number
Firstly logout of the app as you will need to setup a new Sky ID as you will have a new account now as your old one will be long since closed.
If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:
https://www.sky.com/help/diagnostics/sky-id/sky-id
Now login to the app with your new ID and password.
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Re: Viewing recordings from the sky q box
It is only 4 if you have both multiscreen, which I presume you have and also have Sky Go Extra. For them to say it is ended is incorrect as it should still be available so if you can't see it as a reward via Sky VIP (on the MySky app) then you will need to call Skly again to get it added to your account.
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error code 18
Hello
i am using sky go on xbox one. i cant watch eurosport 2. it keeps giving me an error code 18 message
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Sky Go Keeps Crashing After Trying To Update - Windows 10
Everytime I open the app either normally or as admin it crashes after it gets to 'Updating..' I've tried both the beta version and the regular version and neither work. And I've tried recommended steps of uninstalling and deleting specific folders in AppData. Is there any other solution to try?
If you hadn't discontinued using Sky Go in the browser then I'd just use that but nooo lets force people to use an app that doesn't work instead. It works on my crappy HP laptop so I don't get why it won't work on my pc. Please can you help since it's your app that isn't working? Thanks
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paramount access not working for me
the paramount access does not work on tv or laptop ?
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Re: error code 18
Hi David2468
I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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Re: How do I re-engage with Sky Technical over a major SkyGo problem
I think you may be overestimating the ability or willingness of Sky to interact with customers over anything other than issues which can be resolved by following a call centre script.
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Hi, does anyone know how to use the samsung code ive been given for Disney Plus please?
Hi does anyone know how I use my Samsung code for 12 months free Disney plus? I already subscribe to this through sky.
Thanks
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Re: Hi, does anyone know how to use the samsung code ive been given for Disney Plus please?
I found this by Googling:
Once you have your code, head to the Disney+ website and create an account, using the code when prompted. You will be asked for a payment type, but you won't be charged until the end of your 12 months. This is best illustrated by the Next Billing Date information, which should show as 12 months from the date you registered the account. To find out more, check out the link below.
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Re: Sky Go Keeps Crashing After Trying To Update - Windows 10
Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂
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Re: Sign in issue
Hi Kelwil19
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
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