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Re: I am abroad, and i can't acess my recordings on my ipad.

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  You have been told wrong, you have to download any recordings you want when you are within WiFi distance of your Sky Q box, you can't download over the internet.


Re: I am abroad, and i can't acess my recordings on my ipad.

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Hi  

Afraid you can only access your Q box Recordings whilst at Home on your Home network.

Re: I am abroad, and i can't acess my recordings on my ipad.

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hi  

 

I am afraid you can't access the recordings when you are away

 

You have to download the recordings whilst at home before you leave

 

You can only access live channels via the SKY Go app whilst away 

Re: I am abroad, and i can't acess my recordings on my ipad.

Re: I am abroad, and i can't acess my recordings on my ipad.

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Hi thank you. I'll try to watch live, but not always possible while abroad. Thanks for your help and saving me more time trying to fix 👍

Re: I am abroad, and i can't acess my recordings on my ipad.

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Unless you are a Sky Ireland customer you will not be able to watch live TV from the app when abroad I'm afraid.

Re: I am abroad, and i can't acess my recordings on my ipad.

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 wrote:

Hi thank you. I'll try to watch live, but not always possible while abroad. Thanks for your help and saving me more time trying to fix 👍


Oh just one thought - after Brexit I am not too sure how much you can watch when abroad - you may find that limited too

Re: I am abroad, and i can't acess my recordings on my ipad.

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 wrote:

 

after Brexit I am not too sure how much you can watch when abroad 


None at all for a UK subscription: the use of live television streams into Go when traveling in Europe was permitted by EU regulation (to bypass national distribution deals) and that stopped with Brexit.  The rest of the world was never covered apart from the tiny fragments where UK law still applies.


Support for PS4 and Xbox One

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Two quick questions. Is there any indication of how long Sky will support PS4 and Xbox One. I'm looking at buying one to watch Sky Go. 

 

Is it possible to watch have Sky Go installed on multiple gaming systems and watch them at the same time. I already have a Xbox series S with Sky Go. 

Re: Sky Go Won't Load (April 2022)

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To all those following this thread, update to Sky Go 22.7.1  I have the beta version and have been running it now for 5 days without issue,  I didn't post sooner because earlier I had the situation where it seemed to work on a Thursday and then stopped working again (I know random right).  Anyway I wanted to make sure it was working consistantly before suggesting anyone else update to it.

 

Good luck and I hope you all get yours working now too.

 ,  ,  ,  , 

Re: Sky go extra missing

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Update:

 

Spoke with  and offer re applied

 

Thanks again for the escalation  have a great day 🙂

Re: Sky kids app says needs upgrade sky signature

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Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

Re: Support for PS4 and Xbox One

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They probably will not be supported for ever but there is no way to know when and if support will end for them. 

 

If you have the correct subscriptions then it is possible to have a maximum of 4 concurrent streams but you need both Sky Go Extra and Multiscreen or Sky Glass Whole sub on your account to be able to do this,

Re: Support for PS4 and Xbox One

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 wrote:

 

Is there any indication of how long Sky will support PS4 and Xbox One.

 

No: Sky never give out that kind of information.  Support for PS3/Xbox360 lasted more than a decade, PS4/Xbox One are getting towards that age now.

 

Is it possible to watch have Sky Go installed on multiple gaming systems and watch them at the same time.

 

Only to the maximim 'in use' device limit permitted by the relevant Sky Go / Sky Go Extra 'subscription' (typically a 'free' add-on)

 


 

Sky kids app not working with signature subscription

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My Sky kids app won't work now that I have changed to Sky Signature - it says I need box sets or kids subscription but signature includes these. I responded to a chat I was sent but it didn't seem to work.


Re: Sky kids app not working with signature subscription

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I'm not sure what happened as according to the post above from Sky you did respond to their last chat so I have alerted them again for you.

Re: Sky go extra PlayStation

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I have the same issue, what was the resloution from your private chat?

Re: Sky go extra PlayStation

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To be clearly  you are being asked to upgrade even though you have Sky Go Extra on your account. That apart have you made any changes to your TV package recently ?

Re: Sky go extra PlayStation

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Correct, I can watch sky go on my iphone/ipad but not my PS4?

Re: Sky go extra PlayStation

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It has been working on your PS4 previously ?

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