Can’t get on to sky shop on my sky puck two weeks now tried reboot tried factory reset and nothing
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Can’t get on to sky shop on my sky puck two weeks now tried reboot tried factory reset and nothing
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Re: MySky app unread messages notification
I have exactly the same issue, reported it and no reply. No matter what I try the notifications still show. annoying!
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Re: MySky app unread messages notification
Yes I've tried everything too and can't get rid still
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Can’t get on to sky shop on my sky puck two weeks now tried reboot tried factory reset and nothing
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Re: Sky go error 1410
Would you like Sky's messaging team to contact you via here about this ?
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Re: Sky go error 1410
Yes that would be fantastic if possible!
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Re: Sky go error 1410
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.
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Re: Sky go error 1410
Thanks for escalating this. We’ve sent @Albo23 an invite to chat.
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Re: Sky Go macOS app does not open after latest update.
i have the same problem with skygo (italian version) on 2 macs.
I have also formated and reseted the macs but skygo doesnt open too.
I also tried to inslall different OS (from Catalina to the last one).
Both Macs have intel processor. One is a Mac Pro (2013) and the other is an Imac.
How can i solve the problem?
Thank you for your attention
Marco
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Re: Bitdefender detecting Malware and blocks Sky Go on PC
I've got the same issue.
A trojan is detected when I try to install SkyGo.
I've tried to talk with italian chat support and they told me that I've a virus on my pc and that I don't have to talk to them, I've to clean my pc and then install SkyGo. (Really? I think they didn't even understand what I was saying).
So I've send an email to uk app's support asking why Bitdefender is detecting a trojan inside the installer and they just replied "Turn off your antivirus, install skygo and then turn is on again".
Doesn't seem safe at all.
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Re: Bitdefender detecting Malware and blocks Sky Go on PC
I'm in the same situation except that the BD people in chat asked me for a syslog of my PC to send... Boh...
I recently upgraded my PC to Windows 11, could this have anything to do with it?
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Re: Bitdefender detecting Malware and blocks Sky Go on PC
I have windows 10 on my laptop and windows 11 on my desktop computer both with BD. I've got the same issue on both.
A friend of mine had a previous version of sky go on his laptop with BD and this morning he tried to update and it didn't work. Now the app doesn't work anymore.
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skygo issue
I am not able to open skygo as my Bitdefender flags a trojan.
Is anyone able to help?
Bitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: Gen:Trojan.Heur.Hype.iB4@a8ZmfHki
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skygo issue
I am not able to open skygo as my Bitdefender flags a trojan.
Is anyone able to help?
Bitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: Gen:Trojan.Heur.Hype.iB4@a8ZmfHki
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Re: Sky Go windows 11 app red splotches on screen.
Is there any update on this issue?
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Re: Bitdefender detecting Malware and blocks Sky Go on PC
Bitdefender blocking my Sky Go. Reading other posts. I have tried the following and not worked !
1) turning off Bitdefender protection and installing Sky go. It installs briefly, then detected by Bitdefender and blocked again, qwont load.
2) reinstalling from Sky.com - No still blocked
3) adding sky go to Bitdefender list of exceptions to allow ! still blocked
So I think solution is with Bitdefender ??
How often do Bitdefender update ??
Welcome any other solutions
Raybo7
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Re: Bitdefender detecting Malware and blocks Sky Go on PC
I also had Bitdefender. Send them an email, still waiting for a reply. In the meantime I uninstalled Bitdefender and took another Anti virus app and low and behold SkyGo now works.😃
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Sky go
Hi I've currently changed from sky q to sky glass and now can't get sky go on my PlayStation but is still working on my phone . Any help would be appreciated. Thank you
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Re: Watching Sky on Apple MacBook with new M3 Chip
Happening to me too on new M3 macbook. Any solution?
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Re: Bitdefender detecting Malware and blocks Sky Go on PC
Hi What was other antivurus ??
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