All Sky Go posts

It might be worth sending an email to the Viewer Relations team at Sky and asking them about this - viewerR@sky.uk

have tried again today and downloaded the installer and all seems to be working again.

Version 24.1.3-3 (24.1.3-3) of the sky go app

on an M1 Macbook Pro running macos 14.5. no need to run under rosetta (and rightly so!)

No. This is a working system with many applications and data, and the only thing that doesn't work is the Sky Go app, so reinstalling Windows would be a ridiculous, time-consuming exercise. And, there is no guarantee that it wouldn't break again after a few days if it did work initially.
What would help is if Sky employed proper software developers, not the kludge merchants who created this monstrosity.

sky go stopped working after upgrading ios on i mac to 16.4 it is greatly missed

It was fixed rather quickly by Sky last Friday.

You need to download the latest version of the installer from the Sky Go website and use that to reinstall Sky Go

Download rosetta for Apple silicon, this will solve the issue. Delete installer and run a fresh copy once Rosetta is installed.

In Terminal, copy and paste the following:

softwareupdate --install-rosetta

press A to agree to the terms and conditions.

Done

Following years of no issues of watching SkyGo on my iPad, I am now getting error codes 91-1 and 50-2. If I delete the app and reload then it works the first time of using and then the error codes come back. Very frustrating! Going on holiday in 2 days and want to download films etc for the kids.

thank you that worked

I am having the same issue, would anyone be able to help

Is it possible to set different parental control age limits for content viewing by device? I have two children and want one to be able to watch older content than the other.

@JLA101

Possibly because it does says this is a device pin so if each of your children had a different Sky ID to login to their devices then you might be able to login to each of their accounts to set it to whatever level you want ?

@Rat1010

When you see the 91-1 error is it when watching live TV or if you are trying to download content to the app itself ?

When I try and download something. I can't watch anything as the other error code appears when I try to!

To download content you need Sky Go Extra on your account so do you have this ?

Yes I do, I've never had an issue before and both of these error codes seem to have appeared at the same time.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Not related to Sky Go

I have been unable to watch Netflix (app won't open) for a couple of months now.

Re: House Of Dragon Episode 2

Re: Sky Go macOS app does not open after latest update.

Re: Sky GO - software garbage

House Of Dragon Episode 2

why is it taking so long to fix sky go on Sonoma 16.4 ?

Re: why is it taking so long to fix sky go on Sonoma 16.4 ?

Re: Sky Go not working on new M2 Mac

Sky Go Error Codes 50-1 and 91-1

Re: why is it taking so long to fix sky go on Sonoma 16.4 ? thank you

Re: Sky go is currently unavailable. Please try again later (1304)

Sky Go - Parental Control - different settings per device

Re: Sky Go - Parental Control - different settings per device

Re: Sky Go Error Codes 50-1 and 91-1

Re: Sky Go Error Codes 50-1 and 91-1

Re: Sky Go Error Codes 50-1 and 91-1

Re: Sky Go Error Codes 50-1 and 91-1

Re: Sky Go Error Codes 50-1 and 91-1

My remote doesn’t connect

Netflix not working

Netflix not working