24.1.3.2 now works on my laptop! Amazing, after months of being bust.
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Re: sky go app won't load (WINDOWS)
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Re: Latest version of Sky Go won't load (PC)
I have the same issue and when I looked at the windows event logs under application I found this
My doubt is the new set of advance GPU's on new AI enabled PC's and this app (happens to be Video app) is not able to allocate the memory within the GPU. Of course it will be on Sky to debug their own app and test it out on the new series of modern laptop,s PCs with advance AI enabled GPU's.
event:
Faulting application name: Sky Go.exe, version: 24.1.3.0, time stamp: 0x650068b3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xa7646824
Faulting process id: 0x3B60
Faulting application start time: 0x1DAF2E03D864136
Faulting application path: C:\Users\admin\AppData\Roaming\Sky\Sky Go\Sky Go.exe
Faulting module path: unknown
Report Id: 9e563fb4-d797-42f6-9534-f00a73bb00a8
Faulting package full name:
Faulting package-relative application ID:
You can see above that there is an exception code endging 5 which means this app failed to allocate the memory.
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Re: Latest version of Sky Go won't load (PC)
Please my post above, the issue is that on the modern architect of windows (AI or modern GPU's) this app is thrown off the memory allocation. This issue can only be fixed by Sky developers (coders).
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Re: Latest version of Sky Go won't load (PC)
Thsi Sky binary is not able to allocate GPU/system memory to run in a secure area of application memory allocated by Windows Kernel. In short it's a faulty (bugged) app and the developers have not coded to handle the memory errors at all, hence the app simply gets kicked-out by windows.
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Re: Latest version of Sky Go won't load (PC)
any update on this debugging of the SKyGo app - I have a shiny new Windows AI enabled PC running Windows 11 and CPU/GPU 512 GB Memory and your SKygo application simply craches and dissappears. Priority please?? I pay almost 80 pounds per month and I would like watch Sky on my PC.
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Re: SKY GO update not working for Windows 10 on Laptop
Skygo stuck on checking for updates on windows 11.
I am using Mcafee and discovered that if I temporarily disable Mcafee real time scanning sky go works perfectly. I turn off real time scanning for the minimum time 15minutes then once sky go is running either let Mcafee switch real time scanning back on automatically after the 15 minutes elapsed time or turn it back on manually.
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Re: Latest version of Sky Go won't load (PC)
@PareshN there is an alternative post where there is a link to a form to complete to give all the info you need and it's also being responded to by Sky employees.
https://helpforum.sky.com/t5/Sky-Go/sky-go-app-won-t-load-WINDOWS/td-p/4662369
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cant view sky go on my surface Pro error message PFEVGC-Not-Activated
Error message PFE VGC-Not Activated has appeared on my surface pro today after years of Sky Go use with no issues
Can someone call me to fix
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Re: Issue with SkyGo installing
nvm - it was simply the case that rosetta wasn't properly installed (I thought it was as another app that I thought used it was working). I guess the Sky Go app doesn't trigger a popup to install Rosetta.
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Re: Sky Go suddenly stopped working on Acer Chromebook 15
Hi Daz,
Is your chromebook still receiving full updates from Google, mine isn't anymore (should buy a new one) but just trying to find out if this is the reason the new sky go app doesn't work.
To find the Auto Update Expiration (AUE) date for a Chromebook, users can:
Open Settings by clicking the time in the bottom right of the screen
Select About ChromeOS
Select Additional details
The Update schedule section will show the AUE date
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Re: No video, only audio - Desktop update 24.1
Have the same problem that the Sky Go app is playing audio but getting a blank screen (after the advert shows perfectly!) on a Windows 11 laptop.
A workaround for sport is to install the Sky Sports App and desktop player. This works fine!
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Re: cant view sky go on my surface Pro error message PFEVGC-Not-Activated
Try rebooting your device.
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Issues with skystore app on android
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Re: Skygo appletv login issues
Thanks for the reply, I do have sky multiroom, also I have solved the issue...used my ipad to view the QR reader and that took me to the sign in page which asked me to add another security answer which solved the issue 🙂
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Re: SkyGo News Channels not working
I have the same issue, only the following 4 channels are listed.
Sky NewsHD
CNBC
GB News
Sky News
I've only just renewed with Sky too!!
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Re: SkyGo News Channels not working
They do now show as available to select.
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Re: Unable to download SkyGo on my MacBook Air M2
@blurred_grammar wrote:I have been trying to download SkyGo on my new apple Macbook Air M2, but the app never opens after I have downloaded the software.
As per oter threads, I have deleted the download, cleared all the associated SkyGo data (cache etc), and still it will not open after I have re-downloaded the software.
I know that this has been an issue for loads of people based on other threads, but they have all been closed.
Please can someone help?!
If you're unable to download SkyGo on your MacBook Air M2, it might be due to compatibility issues. SkyGo’s macOS app may not support the latest Mac models or macOS versions.
Here are a few steps to try:
- Check Compatibility: Verify if SkyGo supports the macOS version running on your MacBook Air.
- Update macOS: Ensure your macOS is up to date.
- Use a Web Browser: Try accessing SkyGo through a web browser if the app isn't available.
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Re: Unable to download SkyGo on my MacBook Air M2
@alexben wrote:Use a Web Browser: Try accessing SkyGo through a web browser if the app isn't available.
Go hasn't worked in a browser for several years (it ceased to function when the Microsoft Silverlight plug-in was deprecated)
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sky glass .
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Netflix buffering
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