Unfortunately the patch suggested is a bit of a red herring. It's still evident on any age or pay-walled content when tested a couple of times.
Thanks for the suggestion, but I hope the only way I can watch live, paid for, content is to not have it live
I'm sorry. I meant to write that the Sky Go app keeps crashing. It briefly shows the page to enter username and password but then crashes immediately. I removed the app from my applications folder, binned it, and downloaded it again from the sky.com website, but it still won't load.
I'm on an intel IMAC, 5k retina running OSX Sonoma,
4 GHz Quad-Core Intel Core i
32 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4 GB
Ive checked the spec which is good for Sky Go app.
thanks
Error that says "sorry something went wrong to watch this content please upgrade your subscription" appears when attempting to watch any channel on the app including Sky Sports despite me having a subscription and basic channels such as ITV, Channel 4. Has occured randomly after New Years, having worked seamlessly for the last month prior.
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Hi there @JulieMc21 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
I have had the same issue - pciture keeps doing "mosaic" to the extent it is nearly unwatchable. If this doesn't improve I will just cancel my TV because what's the point?
Didn't have any issue with our basic smart TV.
I'm trying to download a programme on Sky Go, in order to do so it says I need to set up a device PIN and gives a URL. When followed this takes me to a help page which says login and click on parental controls then choose age rating and a device PIN (different to a Stream PIN). I'm logged into MySky but can't find these menu options anywhere and I'm going round in circles!
It should be this link you need to use:
Thanks but this doesn't work, product settings takes me to a choice of sky stream or phone and when I click on sky stream it then shows me the puck and 2 devices - none have parental control options!
I am having problems downloading on Channel 5 on catchup..it comes up failed download ..
Very odd as it works for me as it shows "Content Age Rating" under parental control for me.
This apart does Sky Go work ok for you so you can access your channels without any issues ?
Is this on Sky Go that this is happening ?
I really want to watch it tonight
We also have this problem, not every night but most. We have tried all remedies given by Sky but soon after it starts again! If there is an answer, that cures this, I would like to know. Being an old Virgin customer, this does not make Sky look good, may have to go back if all else fails.
Can you watch season 7 of the rookie on sky go the day of the release date
Thanks
So when I try to install the app it says not compatible with this device (MacBook Air 2022 running Sequola 15.1.1).
However ... if I add a new user with no other apps installed it runs perfectly. So Sky's incompatible message would appear to be absolute nonsense. But I still don't understand where the glitch resides.
I would attach a screenshot but don't appear able to.
I've noticed this too. I'm watching Netflix, via my SkyQ box, right now and it looks like SD not HD. Had to check my memebership to see if I'd been downgraded but it still shows Standard membership with 1080 definition.