No error code just says upgrade your subscription I am told I am on the right subscription and have sky go extra
support have no clue!!!
i think it’s an issue with my account but no one seems to be able to help!!
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Re: Sky go extra app won’t allow me to download programs. 1.0.29
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Re: Sky go on PS4 – Update Version 1.02 - Black Screeen
Did you try resetting your password on the Sky.com website and then logging in?
wrote: Since the new update on the ps4, I can't even log in to the app. It won't let me through human verification. Just keeps replying that the code entered is incorrect
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Re: SkyGo on PS4
- Norwich
- TalkTalk
- TalkTalk / Huawei HG633 router
- All channels and all catch-up content
- PS4 connected via Ethernet and using Google DNS
- 35Mbps down / 10Mbps up from PS4 speedtest
For live TV, the black screen comes every 5-15 minutes (workaround is to change to another channel and back again). For on-demand, playback freezes with the yellow buffering wheel anim at seemingly random times, but usually once or twice each hour (workaround is to back out, play some other programme, then back out of that and then resume the frozen programme - no need to close the app).
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Re: SkyGo on PS4
Also, an additional problem that I've noticed is that the play, stop, pause, rewind and ff buttons on the TV remote (HDMI-CEC ) no longer do anything since the update.
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Re: New Windows desktop app... Stutter
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Re: New Windows desktop app... Stutter
Cheers will try thank you.
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Re: Sky go extra app won’t allow me to download programs. 1.0.29
This is an old thread you are posting in
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Re: Sky Go WIndows 10 March Upadte - DO-0 error now downloading
Since the update have you tried removing Sky Go, Cisco and the hidden folders that the app uses, this link will explain where these hidden folders are:
https://www.sky.com/help/diagnostics/sky-go/error-pfe-desktop-app-windows
You can ignore the date and time bit.
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Re: Adverts totally ruining my experience
wrote: Just tried to watch Game Of Thrones 11 adverts before the 20min mark honestly had to switch off total ruined the viewing experience
I am lost for words on this madness pay alot of money for this
I could rant like a mad man but they dont listen so will just show them with my wallet
Sky shame on you
Yes GoT is unwatchable for me on Sky - the amount of adverts totally ruins the experience, plus they do something with the video/audio that speeds it up. I really hope something comes along to the UK soon that startles Sky into action & delivering a vastly improved service (I'm looking at you, Disney+ and Hulu!)
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Sky go on PS4: the need to signing in every time
Since my sky go app has been updated on my PS4 I need to keep signing in to the app each time I switch on my PS4.
anyone else having this issue or know how to fix this?
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Re: SkyGo on PS4
wrote: Hi all,
I've merged two threads on similar subjects. We had an issue where customers were unable to sign in to TV from Sky. This can be resolved by the following workaround.
- Try to sign in again - Some customers have advised this issue was a temporary fault.
- Close the app by pressing the PlayStation button.
- Reset password via Sky.com on the PlayStation browser, Then logout and login to Sky.com within the PlayStation browser and if presented with the captcha, complete it.
- Once you're successfully able to sign into Sky.com.
- Open The TV from Sky app on the PlayStation and login with the new password.
There is another issue that is currently under investigation where you are presented with a black screen and no error message at a set period of time, 10, 20 and 30 minutes for example.
We're currently looking at replicating this and working out a root cause. What would help with this is if you could reply to this thread with some additional information on your setup. Only if you are affected by the periodic black screen issue.
We're looking to find out:
- The geographic location of the console (very general area fine)
- Internet service provider
- Hardware – router/hub/switch?
- Channel and on-demand content affected
Thanks
- The geographic location of the console (very general area fine) - London
- Internet service provider - hyperotic 150mb download and upload speeds
- Hardware – router/hub/switch? using a tp link powerline adapter
- Channel and on-demand content affected - all channels affected live and everything on catch up also
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Sky Go stops working after 15 mins - since update
Sky go app updated on my ps4. When I watch a Programme after about 15 mins it stops working. I have to come out the app then back in to resume a Programme I’m watching.
its not internet related as bbc iPlayer for example works fine?
Anyone have a similar problem or solution?
many thanks
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Re: SkyGo Thinks I’m abroad?
I have the same problem as well. Anyone witth a solution? A what is myipaddress has the correct location in London...
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Re: New Sky Go Desktop app - black screen not working
I'm now having issues on PS4 as well. Random black screens appearing, I then have to switch channel and then back again to get the stream working again. I'll log another thread for this.
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Re: Sky Go stops working after 15 mins - since update
There are quite a few posts on this forum about this issue which is being investigated by Sky: and the latest update is here:
https://helpforum.sky.com/t5/Sky-Go-Apps/SkyGo-on-PS4/m-p/2997693#M68683
So it might be worth proving the information
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Re: New Sky Go Desktop app - black screen not working
I'm now having issues on PS4 as well. Random black screens appearing, I then have to switch channel and then back again to get the stream working again. I'll log another thread for this.
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Re: Sky go on PS4: the need to signing in every time
Others are having this issue as there are plenty of other threads on here about it. Sky are investigaring this as you can see by the post
https://helpforum.sky.com/t5/Sky-Go-Apps/SkyGo-on-PS4/m-p/2997693#M68683
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Re: New Sky Go Desktop app - black screen not working
I have moved your post to this thread which is discussing this issue on the PS4 and is being looked into by Sky, as you can see from reading a few posts about some information has been requested by
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Re: SkyGo on PS4
- The geographic location of the console = West Sussex, England
- Internet service provider = You (as in Sky)
- Hardware – Sky Router with Netgear EOP Switch
- Channel and on-demand content affected - All Live Channels I've watched since 25/04 but mainly Sky Sports.
The amount of errors with your app on both PS4 and PC is very disappointing. Yes glitches happen and they are sometimes hard to pin down due to multi-platform setups but your coding is not of the required standard for real world implementation which implies a lack of QA (Quality Assurance) before rollout.
Maybe if you charged a small amount for the app (such as 99p or £1.99 charged to our ever increasing bills) the money could be reinvested to improve it's reliability and functionality in this increasingly streaming dependant world.
There are also still black screen issues on Sky Go for PC resulting from the last Win 10 update documented in another thread.
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Re: SkyGo Thinks I’m abroad?
I’m having the same problem. I’m with Vodafone for my broadband and contacted them. They have detected a fault on the line and are sending an engineer to investigate. The problem has only just literally occurred as I watched something late last week.
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