You should be able to access all content available via the app until your Sky Q box is installed and then you will be able to watch content in line with your subscription. Have you set up and logged into the app with a Sky ID and password, if so this is something you will have to contact Sky support about:
Try deleting the app, rebooting your device and then installing the app again. If that hasn't helped can you post back what you are watching (live tv, on demand etc) and what the message says ?
What are you trying to watch, live tv, catch up or boxset content ?
Thanks for the suggestion Chris
My phone is set to auto on time, and I have a hunch this is down to the app having occasional gremlins: I often get "no news to display" on various sports too now, but after a few seconds of changing between sports the information comes back. Videos are largely playable now but it still happens occasionally, so I suspect is more down to servers/app software issues
Many thanks
Dave
When trying to play a series it’s let me play episode 1&2 and then any after that it’s saying “ to use this service you need to upgrade your subscription”???????? i’m so mad, is this going to be fixed or? because i’ve seen a lot about the same issue now
Thanks
Without knowing what the series is it could be that episodes 1 and 2 are on catchup as well as Boxsets and for the est you would either have to upgrade to the Boxset package or wait each week until the next episode is broadcast and afterwards you should then be able to watch it via Catchup.
I have signed in to my sky app to watch live tv, I have signed in using my email and password, when i try to watch a progream I get an error message stating "you need to be a sky tv customer with relvant subscription to enjoy this service" yet I am signed in. please help.
If you are trying to view a program from the Boxset section then you would need to be subscribing to Sky Boxsets, I don't know what package you are on but you should be able to watch both Live TV and Catchup programs.
I have tried normal tv and sports which I pay for but neather works
It showing the spinning icon, But nothing else.
Click on a movie and it loads straight up.
I have just got the iPhone XR and tried watching on sky go. The message I am getting is I need to upgrade my account! Any ideas as I only have 2 other devices activated at this time?
Erm a show on the channel drama? It let me watch like 10 episodes then wouldn’t let me carry watching the rest of the series or the series after ?
Not yet?
I’ve recently been unable to download shows on the sky go app, this has never been a problem before but now i get a message that says i need to upgrade my subscription? But the shows i am trying to download are part of my sky package. Im not sure if it is because the show automatically attempts to download in HD, and i dont have a HD subscription? But there doesnt seem to be an option to change this??. Any help please.
I was trying to download from catch up. I’m sure I’ve done this before without a problem but it now says I need to upgrade. According to my package I should be able to do this.
Then in that case
What are you trying to view
It could be that the shows you are trying to download are part of Sky Boxsets so you would need a Boxset subscription before you can access them. This is the case with shows like Der Pass and Manifest among others.
What is the show(s) you are trying to view as the chances are it is part of the Boxset package which I presume you two don't subscribe to ?