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Re: Sky go not working showing error code 1204

October 14, 2019, 4:32 am
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Remote Record/Download issue

October 14, 2019, 4:53 am
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Hi,

 

Previously my sky ID was set up as a part of a sky household as an additional user so I could record to the Sky Q box and access Sky Go remotely when living with my parents.

 

Over a month ago my sky ID was removed from my parents household account as I have moved out and opened my own Sky TV account using my own Sky ID.

 

I am unable to remote record or download catchup tv to my Sky Q box remotely as it still records or downloads to my parents Sky Q box although there is no connection between our Sky IDs anymore.

 

This is the same when using the new Sky Go app or the old Sky Q app.

 

The only way I can record to my Sky Q box from the Sky Q app is to be connected at home to the same network then it works fine.

 

I have tried to usual remove both apps and reinstall but  have not had any luck.

 

Any help appreciated

Thanks

Michael

 

 

 

 

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Re: Sky Go

October 14, 2019, 5:03 am
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Are you signed in with the correct ID and are you try to watch the channels live or are you trying to download them ?

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Re: Sky go not working showing error code 1204

October 14, 2019, 5:08 am
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What device are you seeing this 1204 error on . and if it is a gaming console have you got Sky Go Extra on your account ?

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Re: Remote Record/Download issue

October 14, 2019, 5:13 am
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 wrote:

Hi,

 

Previously my sky ID was set up as a part of a sky household as an additional user so I could record to the Sky Q box and access Sky Go remotely when living with my parents.

 

Over a month ago my sky ID was removed from my parents household account as I have moved out and opened my own Sky TV account using my own Sky ID.

 

I am unable to remote record or download catchup tv to my Sky Q box remotely as it still records or downloads to my parents Sky Q box although there is no connection between our Sky IDs anymore.

 

This is the same when using the new Sky Go app or the old Sky Q app.

 

The only way I can record to my Sky Q box from the Sky Q app is to be connected at home to the same network then it works fine.

 

I have tried to usual remove both apps and reinstall but  have not had any luck.

 

Any help appreciated

Thanks

Michael

 

 

 

 

Hi   You need to sign into your Apps, with your new SKY Id for them to work with your subscription account.

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Re: Remote Record/Download issue

October 14, 2019, 5:15 am
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Hi,

 

I am signed into the apps with my correct sky ID for my new account.

 

This ID was part of a sky house hold which is is not anymore.

 

Regards

Michael

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Re: Remote Record/Download issue

October 14, 2019, 5:18 am
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Re: Remote Record/Download issue

October 14, 2019, 5:18 am
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Moved to the SKYGO and Apps Board
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Unable to remote record/download to my sky q box

October 14, 2019, 5:25 am
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Hi,

 

This was posted under the Sky Q forum but asked to be looked at here.

 

Previously my sky ID was set up as a part of a sky household as an additional user so I could record to the Sky Q box and access Sky Go remotely when living with my parents.

 

Over a month ago my sky ID was removed from my parents household account as I have moved out and opened my own Sky TV account using the same Sky ID I had previously.

 

I am unable to remote record or download catchup tv to my Sky Q box remotely as it still records or downloads to my parents Sky Q box although there is no connection between our Sky IDs anymore.

 

This is the same when using the new Sky Go app or the old Sky Q app.

 

The only way I can record to my Sky Q box from the Sky Q app is to be connected at home to the same network then it works fine.

 

I have tried to usual remove both apps and reinstall but  have not had any luck.

 

Any help appreciated

Thanks

Michael

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Re: Remote Record/Download issue

October 14, 2019, 5:29 am
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 you will need to call Sky customer Services as it looks like your Sky ids have got confused you will need two first one being  the authorised account id for your parents. The second the master id for your new account. Suspect the issue maybe down to email addresses as I seem to remember each id needs to be linked to a different email address.

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Re: Unable to remote record/download to my sky q box

October 14, 2019, 5:32 am
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Try installing the Sky+ app on a mobile or tablet and go into the settings to check that the correct viewing card is shown as it might be your parents one, if it let the app search for your box and once found give it another go with the Sky Q app.

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Re: Remote Record/Download issue

October 14, 2019, 5:32 am
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Hi  

Thanks will do i did try calling them before posting but they had a 25 minute wait time! 😞

 

I am a authroised contact for my parents account and the bill payer for the new account so hopefully I can do it in one call.

 

I had to speak to Sky previosuly to remove me as a additional user from my parents account as it errored when doing it myself through the sky website.

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Re: Remote Record/Download issue

October 14, 2019, 5:40 am
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Re: Sky go Windows app causes tablet to overheat and slow down.

October 14, 2019, 6:09 am
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CPU Intel pentium 4415Y 1.6 ghz

8GB Ram

There are no other streaming services that have any issues streaming on this device exept Sky Go.

BT Sport works

Amazon Prime Video works

Netflix works

Shudder works.

I got this device  about a year ago, and didn't have any issues to  begin with, so something has clearly changed in the past few months to make the sky go app more resource intensive.  I even just re-imaged the device to see if that would help, but it didn't.

 
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Re: Sky + App not updating

October 14, 2019, 6:25 am
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Hi there,

 

We're unable to replicate this as it seems to be working fine again. It may have been a temp glitch. If you're still seeing it, please try restarting the app. 

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Re: Sky + App not updating

October 14, 2019, 6:30 am
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Hi Federica

 

Many thanks for looking in to this. It was still hung up last night but just checking now it has come good.

 

Will keep my fingers crossed it continues to update!

 

 

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Re: Sky go Windows app causes tablet to overheat and slow down.

October 14, 2019, 6:34 am
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Hi  

The CPU in your tablet is not powerful enough to run the Sky Go app, see this comparison of your tablets CPU vs the minimum specified by Sky, your CPU is way underpowered so you'll likely run into overheating of your CPU as well as stutters, lagging and crashing. 

If you want a smooth experience you'll have to upgrade to a more powerful PC or look at getting an Andriod or iOS tablet that can run the Sky Go mobile app. 

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Re: Sky go Windows app causes tablet to overheat and slow down.

October 14, 2019, 6:44 am
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Yes, I get your point but it is perfectly fine for everyother streaming service on the planet.  Sky go isn't anything spectacular so why does it need to be so resource greedy.

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Re: Sky go Windows app causes tablet to overheat and slow down.

October 14, 2019, 7:41 am
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 wrote:

Yes, I get your point but it is perfectly fine for everyother streaming service on the planet.  Sky go isn't anything spectacular so why does it need to be so resource greedy.

Just seems to be the way it's created, unfortunately.  I suspect the overhead of running Cisco VideoGuard in the background for DRM doesn't help.

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Re: Sky go Windows app causes tablet to overheat and slow down.

October 14, 2019, 7:25 am
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Might be worth excluding the Sky Go directories from your anti-virus too - that can help improve performance.

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