Tried getting on to the Sky VIP section of the My Sky App but all i get is a blank white screen. If you press the body link on top left it takes you to My account and another blank white screen. Uninstalled the app and downloaded again with the same problem. All the other sections seem to be working ok.
Any ideas anyone?
Thanks
I've just got a Microsoft Surface 7 tablet/lap top and when I've installed the app I get the following message. I've tried doing what Sky say and uninstalling and installing again, but no change. There is no VPN running or ad blocker and I am completely stumped, can anyone help?
It is not possible to watch Sky Go in Russia I'm afraid.
If you have a iphone, andriod phone or iPad then install the MySky app and activate the VIP program within it then you might be able to claim the free Sky Go Extra reward.
Failing that you will need to call Sky and if you do stay on the phone for as long as possible.
Close the app and delete the Sky Go folder in Roaming on Windows (c:\users|<user>\AppData\Roaming\Delete Sky Go folder). If you can't see this folder then open Windows Explorer and make sure the box against hidden items is ticked. This can be found under the view menu. After doing this uninstall the app and do a search for anything Sky related and if found delete anything found and empty your recycle bin. Then do a reboot before installing the app again from the Sky website.
When I follow the instructions I can only see full price Jumanji. Any ideas anyone?
Hi and thanks for the reply. I have already done this a couple of times without success, but I'll give it another try.
Hi.
I have followed the steps to get apps on tv. SkyQ installed 5 days ago.
I am looking for YOUTUBE. Is this a free app?
I have icons but not one for you tube or Netflix
I thought that was a feature of Sky Go Extra.
Thank you for clarifying.
I have sky sports at home, I'm in hospital and want to watch on my Mac... I have logged in wit username and password and downloaded desktop app but can't watch sly sports.. please help
Tony XX
Take a look through this guide for some tips. If this does not solve the issue it may be worth resetting your router (holding down the button on the back for 15-20 seconds) and resetting the settings on your Q box (go to the home menu, highlight settings, press 0-0-1-select, go to reset and choose reset settings - make sure you choose the right reset as the other 2 will delete your recordings etc)
im prety sure its still the case that 2 devices can be using sky go at any given time.
Thanks for the reply Tom.
I occasionally have VPN (for work) but it makes no difference whether the VPN is active or not, the same issues exist. I don't know anything about Ad blockers?
I'm getting pretty frustrated with it to be honest 😞 Being able to use Sky Go on my Ipad in other rooms away from the Sky Q boxes is one of the supposed benefits, but I just can't watch anything for more than a few minutes, even if the Ipad will find the Sky Q box in the first place which often takes several attempts and reloading the Ipad 😞 I don't have the same issue on any other TV service (Netflix/BritBox/UK TV Play etc).
The SkyQ app worked fine, now this skygo trash isn't worth the time installing, the amount they charge millions of people you'd think they could employ a competant app developer
A common issue relating to Sky IDs is that if you have left Sky and come back within 12 months the Sky ID is normally still linked to the previous account - could this be the case for yourself?