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My Sky App not working

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Tried getting on to the Sky VIP section of the My Sky App but all i get is a blank white screen. If you press the body link on top left it takes you to My account and another blank white screen. Uninstalled the app and downloaded again with the same problem. All the other sections seem to be working ok.

Any ideas anyone?

Thanks


Error Message PFE 9004

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I've just got a Microsoft Surface 7 tablet/lap top and when I've installed the app I get the following message. I've tried doing what Sky say and uninstalling and installing again, but no change. There is no VPN running or ad blocker and I am completely stumped, can anyone help?

Re: Subscription for abroad users

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It is not possible to watch Sky Go in Russia I'm afraid.

Re: Upgrade to sky go extra

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If you have a iphone, andriod phone or iPad then install the MySky app and activate the VIP program within it then you might be able to claim the free Sky Go Extra reward.

 

Failing that you will need to call Sky and if you do stay on the phone for as long as possible.

Re: Error Message PFE 9004

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Close the app and delete the Sky Go folder in Roaming on Windows (c:\users|<user>\AppData\Roaming\Delete Sky Go folder). If you can't see this folder then open Windows Explorer and make sure the box against hidden items is ticked. This can be found under the view menu. After doing this uninstall the app and do a search for anything Sky related and if found delete anything found and empty your recycle bin. Then do a reboot before installing the app again from the Sky website.

Re: Sky go app on iPad

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  Hi, try taking a look through this guide which should hopefully resolve the issue for you.

Re: Sky VIP free movie where is it on sky app?

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When I follow the instructions I can only see full price Jumanji. Any ideas anyone?

Re: Error Message PFE 9004

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Hi and thanks for the reply. I have already done this a couple of times without success, but I'll give it another try.


Trying to get YouTube on app

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Hi.

I have followed the steps to get apps on tv.   SkyQ installed 5 days ago.

I am looking for YOUTUBE.  Is this a free app?

I have icons but not one for you tube or Netflix

 

Re: Should I buy a PS3 or PS4 for SkyGo?

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  As far as I know the TV from Sky app is available on the PS3, however the troubleshooting on our website only says PS4 so as you say it seems that it will only be supported for a limited time, although I couldn't put any timescale on it unfortunately. My guess would be with the PS5 due to be released this year the PS3 app may not be supported after the release (although at least the PS4 will probably be cheaper!)

Re: Sky Go not recognising Sky Go Extra Entitlement

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 Ahh, OK. 

 

I thought that was a feature of Sky Go Extra. 

 

Thank you for clarifying.

 

Watching sky sports on Mac

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I have sky sports at home, I'm in hospital and want to watch on my Mac... I have logged in wit username and password and downloaded desktop app but can't watch sly sports.. please help

 

Tony XX 

Re: PFE 9004-IH

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  Hi, what problem is Sky Go having - is there an error message?

Re: Sky q app on iphone

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  Hi, sorry to hear about this. To connect and access recordings, whichever device you are using needs to be on the same WiFi network as your Q box - I notice you mentioned disconnecting it, did you put it back on the network afterwards?

 

Take a look through this guide for some tips. If this does not solve the issue it may be worth resetting your router (holding down the button on the back for 15-20 seconds) and resetting the settings on your Q box (go to the home menu, highlight settings, press 0-0-1-select, go to reset and choose reset settings - make sure you choose the right reset as the other 2 will delete your recordings etc)

Re: Sky Sports - How many devices can watch live football at the same time

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  Hi, it depends on your subscription package but see this page for more info.


Re: Sky Sports - How many devices can watch live football at the same time

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im prety sure its still the case that 2 devices can be using sky go at any given time.

Re: Constant Error Messages Sky Go

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Thanks for the reply Tom.

I occasionally have VPN (for work) but it makes no difference whether the VPN is active or not, the same issues exist.  I don't know anything about Ad blockers?

I'm getting pretty frustrated with it to be honest 😞 Being able to use Sky Go on my Ipad in other rooms away from the Sky Q boxes is one of the supposed benefits, but I just can't watch anything for more than a few minutes, even if the Ipad will find the Sky Q box in the first place which often takes several attempts and reloading the Ipad 😞  I don't have the same issue on any other TV service (Netflix/BritBox/UK TV Play etc).

Re: Sky Sports - How many devices can watch live football at the same time

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 is right, seems its changed a bit since package structure changed.

Re: sky go buffering

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The SkyQ app worked fine, now this skygo trash isn't worth the time installing, the amount they charge millions of people you'd think they could employ a competant app developer

Re: Watching sky sports on Mac

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  Hi, what happens then you try to watch Sky Sports? Do you get any error message?

 

A common issue relating to Sky IDs is that if you have left Sky and come back within 12 months the Sky ID is normally still linked to the previous account - could this be the case for yourself?

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