Turning off my VPN has worked.Thanks very much. Alanm5
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Re: Sky sport app on my iPad not working gives a location not available.?
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Re: Sky Go quits unexpectedly
yes i have tired the suggested steps , is there any option to download a legacy version of the app ?
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Re: sky go app won't launch
HI,
I have a new laptop and I have tried everything to get the skygo app to work and nothing, spoken to apple and they say it is a sjy problem.
Sky do you have a fix or are you working on a fix as this is my laptop and skygo is the normal way I watch sky.
Please advise ASAP
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Re: sky go app won't launch
I have also emailed sky but as yet no reply
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Re: sky go app won't launch
HI,
I have a new laptop and I have tried everything to get the skygo app to work and nothing, spoken to apple and they say it is a sjy problem.
Sky do you have a fix or are you working on a fix as this is my laptop and skygo is the normal way I watch sky.
Please advise ASAP
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Re: sky go app won't launch
I have also emailed sky but as yet no reply
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I cannot get Sky Go to work on my iPad, have uninstalled, deleted and reinstalled but still same err
I cannot get SkyGo to work on my iPad, have uninstalled, deleted and reinstalled but still same error message that it needs authorisation. Can someone help?
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Re: sky go app won't launch
Sky Go is working fine on my MacBook Air running Sonoma 14.5
Like many things Sky-related, it can be slow to start up. You just need to leave it for a good few seconds and let it do its thing, then it'll do its update and launch correctly. It does for me anyway.
I don't even have a Sky subscription at the moment but it allows me to watch Sky News on the app, as it's a free-to-air news service.
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Discovery plus sign in
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Re: Sky Go macOS app does not open after latest update.
Hi all,
I've merged a few threads into this main thread to track the issue better.
I do notice we have a handful of Italian Sky Go users/customers on this thread, if you are in Italy please follow this URL to our website dedicated to Sky Italia, click here.
For everyone else, I'm looking to understand the exact steps you are doing and what is happening, page by page so we can report this back to the Sky Go teams. It would also be useful to know if any of these steps have helped you...
@caesarome wrote:Uninstall the app
Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’
In Finder, go to the Applications folder and delete Sky Go app
Remove Sky Go files
In the Finder select Go to folder ... from the Go menu (or press c).
A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/
Select the Sky Go folder and delete it
Empty Recycling Bin
Reboot the Mac
Download and reinstall Sky Go
As much information at this point is very appreciated!
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Re: Sky Go macOS app does not open after latest update.
Thank you for the response. I believe this is a repeated answer in this thread, and many of us have already confirmed that these steps do not work.
I have tried these steps at least 3-4 times now to make sure I haven't missed anything from the list.
I have 3 Macs, and I can confirm that SkyGo is not working on any of them after a recent app update.
I have a crash report but it does not let me post here.
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Re: Sky Go macOS app does not open after latest update.
Hi,
i've tried the steps suggestsed
@caesarome wrote:
Uninstall the app
Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’
In Finder, go to the Applications folder and delete Sky Go app
Remove Sky Go files
In the Finder select Go to folder ... from the Go menu (or press c).
A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/
Select the Sky Go folder and delete it
Empty Recycling Bin
Reboot the Mac
Download and reinstall Sky Go
and searched various other locatins and had no joy. For me, the skygo logo jumps pnce then does nothing. Same after every uninstall,cleanup and reinstall (there have been a few) On macbook air 2020 m1 with latest os. Ive not tried the other suggestion of enabling/disabling things as everything else works fine.
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Re: Sky Go macOS app does not open after latest update.
Hi Chloe,
Thanks for the response.
Sky Go app updated automatically and restarted.
As soon as it opened the first time it installed the new update.
Once the update is done, the app just bounces once in the dock and doesn't open.
I deleted every single file related to skyGo even the hidden files and cleanly reinstalled it.
The same issue persists, the app just bounces once in the dock and doesn't open.
I'm on a Sonoma 14.5 27 iMac 2013, another iMac 21" 2012 and a MacBook Pro 2015.
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Re: Sky Go macOS app does not open after latest update.
I would suggest to those having problems - try being patient. When the app bounces in the dock just leave it. Don't try clicking it again. Leave it for several minutes if needs be, just let it sort itself out. It should eventually launch the app and perform an update. This again can take time, but don't click on anything else, let it sort itself out. Eventually it should launch.
It works fine for me on my M1 MacBook Air with Sonoma 14.5
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Re: I cannot get Sky Go to work on my iPad, have uninstalled, deleted and reinstalled but still same
What is the error message as you haven't said ?
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Re: Sky Go macOS app does not open after latest update.
Sorry Chloe, don't you think that Italian users are here because they cannot find solution on other ways. Furthermore the link you posted is the official support page of Sky Italy and everyone knows that, unfortunately, up to now Sky didn't provide a solution.
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Re: I cannot get Sky Go to work on my iPad, have uninstalled, deleted and reinstalled but still same
"Your device needs to be authorised. Please ensure it's connected to the internet and try again"
The iPad is connected, I have rebooted the iPad, I have deleted the app and downloaded it again but to no avail. Any ideas welcome. Thanks.
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Re: I cannot get Sky Go to work on my iPad, have uninstalled, deleted and reinstalled but still same
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
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Re: Sky Go macOS app does not open after latest update.
Chloe, my situation is exactly as mentioned by BriggsBridget. I dont think that the "italian" problem is different from others. Definitely I didn't like your answer for italian customers (go out from here and stay on official Sky support for italians). We are Sky customers. Full stop. Not stupid.
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Re: Sky Go Unable to connect to SKY Q box
@MartynC10 hi I have the same problem. I've used sky go for a couple of years on my kindle fire 10 with no problems but in the last few months I cannot access my recordings saying it cannot find my q box. I've switched box & kindle off then turned on again no joy. I then uninstalled the sky go app & then reinstalled & now I don't have the recording option at all, it has disappeared. All other options are there, so now I can't retrieve my recordings ordings. Very annoying
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