I downloaded Sky Go on my Macbook today (M1 pro chip). When I tried to watch the live content, the video quality was terrible and blurry. When I open Sky Go on my ipad, however, it was okay. Any suggestion to fix this? I tried to find the display/video setting but it was not in the app.
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Bad Picture Quality (Sky Go) on Macbook
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Issue connecting to sky go. Contonually getting error code 0-01 telling me to contact customer servi
Trying to connect to sky go. Getting error code 0 - 01 telling me to contact sky customer service. This after experiencing issues, now resolved with sky box yesterday.
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Re: Sky go on Mac
This is also happening to me on macos Sequoia. It was finally resolved as per this thread, but it started happening again in the past couple of months.
Does the development team not do any testing at all on Mac? Because releasing a production build that literally won't open is ridiculously poor form.
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Re: Issue connecting to sky go. Contonually getting error code 0-01 telling me to contact customer s
Are you seeing this on anything you try to do with Sky Go, by this I mean can you view on demand content or live TV ?
Does the error message still appear if you disconnect it from a Sky Q box in it's settings ?
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Discovery + not connecting
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Cant add security question
When I try to login to Sky Go App on Apple TV it says your email has not being verified - finish setting up your account and try again. But my email is verified and the app works on iPad and Sky streaming box. I have whole house/multiple devices.
the QR code just leads to Sky error page but appears to be asking for security question.
https://skyid.sky.com/updatesecurityquestion/skygo
But if I login to Sky.com and go to manage my sky
id and try to update security question its stuck on change password and I cant select the security question radial button. Click it all you want it wont select.
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The sky q is not connecting. The light on cable box is flashing.
There seems to be a problem with connectivity. I have followed all steps. Gotcsky q box working for 2 minutes but it has stopped again. Red light.
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The sky q is not connecting. The light on cable box is flashing.
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Re: Error code 30
Having same problem. Now can't watch any movies live. Have to download them.
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Sky go in gran canaria
My account is in Ireland not UK
I am part of eu
My sky go won't work in gran canaria
When I try to get help presumes I am uk
Which I am not
I am eu
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Re: Sky go in gran canaria
Even though you are a Sky Ireland customer issues like this do occur and when they do I'm afraid there is nothing you can do to get it working.
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Re: Cant add security question
@Gerrythefish wrote:When I try to login to Sky Go App on Apple TV it says your email has not being verified
Have you checked via your email account that a verification email isn't sitting in the inbox that needs to be acted upon ?
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Re: Cant add security question
As far as I know I verified the same day the email came in. If i hit verify now it goes to an error page.
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Re: Cant add security question
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
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Re: Sky Go unable to install, MacBook Air M3
This worked for me, thanks for the help! (the app was opening but not connecting - I also couldn't find it in App store).
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Re: Sky go on Mac
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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Sky go error code30
Start watching a film on sky go film freezes error code 30 pops up
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Re: Cant add security question
Thanks for escalating this. We’ve sent @Gerrythefish an invite to chat.
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Re: Bad Picture Quality (Sky Go) on Macbook
Hi @SkyUser09
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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help sk go app wont load on iintel imac running osx 12.7.6
Can someone please help me resolve this problem? thanks
-------------------------------------
Translated Report (Full Report Below)
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Process: Sky Go [77119]
Path: /Users/USER/*/Sky Go.app/Contents/MacOS/Sky Go
Identifier: com.bskyb.skygoplayer
Version: 24.2.3 (24.2.3)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2025
OS Version: macOS 12.7.6 (21H1320)
Report Version: 12
Anonymous UUID: B53F7A5C-671A-1458-E843-F6B8DF8E9AA5
Sleep/Wake UUID: 532DB4E5-F772-4A13-9CE9-8A78073AFC26
System Integrity Protection: enabled
Crashed Thread: 20 ThreadPoolSingleThreadSharedForeground1
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000001170c6177
Exception Codes: 0x0000000000000002, 0x00000001170c6177
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
Terminating Process: exc handler [77119]
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