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SKY Go hasn't been working with M2 Sonoma

March 9, 2025, 10:04 am
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Sky Go hasn't worked with Apple Mac M2, chip (sonoma fully updated etc) for 5 months to my knowledge and longer for others. I've used all the suggestions made in the community and spent hours on the phone with Sky. The answer has been the same for everyone ie Sky will update !!! How much longer do we wait for a basic Sky function to operate ? Both formal complaints I've made have been closed saying we know about it and are working on it. Clearly Sky are not capable after all this time or simply don't care. I tentatively asked for compensation as I rely on Sky Go for 50% of my use - the response is "well you get it for free, you don't pay for Sky Go". Sorry I do as it's part of the package

Stephen

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MY Phone was snacthed and i want to buy new ond can i run two installments at same time

March 11, 2025, 6:31 pm
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MY Phone was snacthed and i want to buy new ond can i run two installments at same time

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Sky Go on Win 11 Surface Pro 9 Not Responding to Mouse Pad & Not Playing Full Screen

March 9, 2025, 9:48 am
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Sky Go opens and show the TV shdedule, etc. 

 

There is a long delay between the mouse click/screen touch and the application responding.  So you end up clicking/screen touching several times and the app eventially catcheds up with lot of flickering!

 

Once you have a programme open, 1 of 2 things happen:

The programme plays darkly in the background with the white loading circle constantly running in the foreground.  Or

The window opens and the programme plays fine.  But when you try to play full screen the programme goes to full screen but the bar and full screen arrows and the top right close X remain where they were before going to full screen!

 

I have done the following:

Checked for window  and driver updates 

Cleared cache

Uninstalled Sky Go and went to  'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:


Sky
Sky Go


And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

 

Every other app on the Surface runs fine and I have Sky Go running fine on a Win11 laptop.  So confused and welcome any help 🙂

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Hayu

March 12, 2025, 12:58 am
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I can't watch anything on Hayu it's there in screen but won't play it started last night 

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Re: SkyGo (again)

March 12, 2025, 2:19 am
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SKY Go hasn't been working with M2 Sonoma

March 9, 2025, 10:04 am
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Sky Go hasn't worked with Apple Mac M2, chip (sonoma fully updated etc) for 5 months to my knowledge and longer for others. I've used all the suggestions made in the community and spent hours on the phone with Sky. The answer has been the same for everyone ie Sky will update !!! How much longer do we wait for a basic Sky function to operate ? Both formal complaints I've made have been closed saying we know about it and are working on it. Clearly Sky are not capable after all this time or simply don't care. I tentatively asked for compensation as I rely on Sky Go for 50% of my use - the response is "well you get it for free, you don't pay for Sky Go". Sorry I do as it's part of the package

Stephen

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Re: Sky go screen goes black

March 12, 2025, 5:13 am
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This is not the service advertised, how long do you have to put up with problem before you can cancel subscription?
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No internet to tv

March 12, 2025, 7:57 am
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Sky and broadband working but no internet connection on tv

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Re: No internet to tv

March 12, 2025, 8:01 am
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Re: No internet to tv

March 12, 2025, 8:35 am
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Same here so annoying having to mess about trying to fix it.
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Re: No internet to tv

March 12, 2025, 8:36 am
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Re: Sky Go stuck downloading update

March 9, 2025, 2:54 pm
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Hi there everyone,

I've just subscribed for Sky Stream so maybe it doesn't work for me yet as I haven't even received the Sky Q device yet for my TV,  just ordered today (Sunday).

 

However, I've found a fix for Sky Go not installing properly on Mac. I have M1 Sequoia but maybe you have the same issue as me?

 

My problem was that the app was not installing properly. The installer would open and load something and then nothing would happen. I investigated further and it seemed like a Mac back-end application called Rosetta 2 is required in order to install Sky Go.

 

However, this app cannot be installed manually - it needs to be prompted automatically during an app installation. So, to trigger this automated prompt to install Rosetta, I've went into Finder > Applications > Terminal, then right clicked and selected "Get Info":

 

milkshake26_0-1741557256217.png

 

 

Here, I selected the "Open using Rosetta" option, which triggered the prompt to install Rosetta on this Mac:

 

milkshake26_1-1741557256218.png

 

 

milkshake26_2-1741557256215.png

 

 

Once done, I've tried to reinstall Sky Go and it worked! However, I'm now stuck again as after logging in I can't seem to stream anything - however, this could very likely be due to my subscription being super new and maybe not fully active yet, as I've just ordered today. Maybe this can help with your problem? 

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Re: SKY Go hasn't been working with M2 Sonoma

March 10, 2025, 1:23 am
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Thanks. Tried what you suggested but no luck. I did wonder if Sky Go needed another app to make it work but no luck SJJ4

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Error code 1304

March 10, 2025, 3:10 am
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Trying to use SkyGo but keep getting error code 1304

Have tried to follow previous advice on this forum and go to:

skyid.sky.com/signin/skycomlinked

 

but keep getting this on the web page: 

Service Unavailable

The server is temporarily unable to service your request. Please try again later.

Reference #6.9b741302.1741600972.88ba8646

https://errors.edgesuite.net/6.9b741302.1741600972.88ba8646

 

Any help please?

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Re: Sky Go ARM version for new Qualcomm devices.

March 12, 2025, 10:07 am
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I have a ne Microsoft Surface Pro 11 and I tried many times to make it work following the advice of this thread but without success, it kept crashing when I was on the log in screen. Then, for some reasons, I thought to try running the app as an administrator and it dd work.

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Re: access sky go when away from home

March 12, 2025, 10:19 am
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I hope it worked for you. It never works for me.

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Re: Can I watch my recordings on my phone when I'm away from home?

March 12, 2025, 10:22 am
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What's the point in the app if it can't be used away from home?

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Can't play anything on SkyGo

March 12, 2025, 12:42 pm
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Whenever I try and play something on my Sky Go app, I get an error message saying to watch the content, I needed to upgrade my subscrition and to review my account. However, my current subscription should allow me to watch any content I wish. I'm really confused and this has been an ongoing issue for ages. Please can anyone help?

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Re: Can't play anything on SkyGo

March 12, 2025, 12:45 pm
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@betsy3000 

A few questions:

 

Are you new to Sky or a returning customer ?

What TV packages do you have on your account ?

Can you watch the same live TV channel that you can via your TV service ?

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Re: Can't play anything on SkyGo

March 12, 2025, 12:48 pm
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I'm new to Sky as of January 2025, but I have been able to watch content on Sky Go up until about 2 weeks ago.

 

I have Sky Ultimate TV pack, as well as Netflix/Sky Sports/Cinema/kids/TNT Sports.

 

I'm not sure I understand your final question, but yes I'm also having problems accessing live TV via my Sky Go app at the moment too. 

 

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